Medical Supply Account Manager (MSAM)

Medical Supply Account Manager (MSAM)

At Numotion, we're on a mission to improve the lives of people with disabilities. As North America's largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We're committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action.

JOB PURPOSE: Maintains relationships, takes order of existing customers and secures new customers by calling or visiting prospects in person.

KEY RESPONSIBILITIES:

• Secures orders from existing and potential customers by means of visiting the customer facility and similar accounts specific to the Urologic landscape.
• Secures opportunities to quote on customer requirements.
• Follows up (by phone or visit) on customer inquiries and patients' needs.
• Establishes professional customer/vendor relationships with appropriate customer personnel (purchasing, engineering, manufacturing, quality assurance, management, and other key personnel).
• Submits activity/call reports concerning customer-related activities for quotes, orders, and problems concerning customer/vendor relationships.
• Performs all assigned duties in the assigned sales territory.
• Prepares lost business and territory sales forecast reports.
• Meets all set productivity and performance standards including keeping abreast of funding requirements and technological advances within the Urological Supply industry.
• Perform related duties as required.
• Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion's mission.
• Adhere to employee or customer confidentiality and comply with Numotion's policies and federal regulations.
• Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:

• Bachelor's degree in business or other related field is required.
• Minimum of at least 1 year outside Urological or related Sales.
• Calling on: Complex rehab centers, spina bifida centers, Hospital/Hospital Systems, Urological Specialists/Centers.
• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Understands business implications of decisions; Displays orientation to profitability.
• Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent changes, delays, or unexpected events.
• Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• An essential component of this position requires the employee to accept accountability and demonstrate a willingness to seek solutions rather than find fault with others. Accountability includes, but is not limited to, timely follow up regarding all assignments, review of all reports, cooperation with co-workers and response to customer service issues. All employees are expected to be accountable for their actions.
• Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

PHYSICAL WORK REQUIREMENTS:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while handling multiple tasks, responsibilities and projects.
• Ability to work over eight hours in a workday, and over 40 in a work week as necessary.
• Ability to read, comprehend and follow written and verbal instructions.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.