Home Care Regional Manager

Regional Manager

Guardian Angel Senior Services is expanding! With 13 locations throughout Massachusetts and New Hampshire we are now looking to open a location in Connecticut between Hartford and Enfield Area. To oversee day-to-day functions of multiple offices in accordance with current federal, state and local standards, guidelines and regulations that govern home care for Nursing, Home Health Aide/CNA, PCA, Homemaker, and Companion services while keeping outstanding quality client care and customer satisfaction. Ensure organizational effectiveness by providing leadership and setting the standard for performance. Maintain and create new contacts to drive business on a consistent basis. Contribute to the development and implementation of organizational strategies, policies and practices. This position will support and fill in in the absence of Home Care Managers, oversee Hiring and Recruitment and support positions in need of help.

Profile

The Regional Manager shall be an individual who demonstrates superb leadership qualities while being comfortable with change and at times uncertainty. A willingness and interest in helping out in all levels of operations is critical. The position requires significant flexibility, excellent attention to detail and organizational skills, self-motivation, resourcefulness, and strong written and verbal communication skills.

Responsibilities

Community Relations

• Represent the organization to build visibility and to positively enhance the reputation of the program throughout the community while inspiring confidence.
• Develop and implement programs in response to community needs and opportunities.

Operations

• Work with offices to remove barriers to accepting new clients, achieving service delivery goals and recruiting staff.
• Perform new client home visits creating care plans, completing paperwork and communicating important matching criteria for offices.
• Seize and identify opportunities for network development with each new lead.
• Review office client satisfaction by checking Call Centers and making customer regular randomized customer satisfaction calls.
• Review with Home Care Managers on a regular basis, leads, service starts, Caregiver Reminders, Cancelled Shifts and Overtime reports.
• Recruit and assist in the training of new office staff.
• Ensure client plans of care are up to date in collaboration with Managers and Nursing staff.
• Responsible for the delivery of competent, quality patient care in the home.
• Communicate and implement new initiatives.
• Provide inspiration, leadership and motivation to staff.
• Provide vision and builds buy-in among staff for addressing current priorities and identifying new opportunities
• Hold regular meetings with office staff upholding accountability for key performance indicators and supporting in achieving goals.
• Assist in the implementation of caregiver trainings.
• Oversee Lead Recruiters and Home Care Managers upholding accountability for key performance indicators and supporting in achieving goals.
• Participate in Team Meetings.
• In conjunction with the Home Care Manager and Lead Recruiters, provide disciplinary action and documentation for all office staff.
• Audit client and caregiver files for contract compliance.
• Provide consultation to Home Care Managers regarding client and caregiver issues, process problems, Incident, DPH and Worker's Compensation reports.

Education: Qualifications & Experience

• Bachelor's degree in a Health or Human Service-related field preferred.
• A minimum of two (2) years Home Care management experience is required.
• Ability to interface effectively and professionally with clients and families
• Knowledge of government contract management with ASAPS a plus
• Proficiency in Microsoft Office as well as a comfort level in using the Internet and email and documenting electronically
• Ability to handle stressful situations with compassion, understanding and patience.
• Can operate with a sense of urgency and is resourceful and proactive
• Possess excellent decision making, negotiation, and time management skills
• Ability to work through frequent interruptions
• Ability to work beyond normal working hours including evenings, nights, weekends, and/or holidays and in other positions temporarily, when necessary
• Has a valid MA driver's license, a vehicle available for work-related travel, and appropriate insurance is required Able to participate in off hours On-Call back up support and coverage.

Training for this position will be held in our Springfield Office. Submit resume now for consideration!

Guardian Angel Senior Services is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or genetic information.