Personal Lines Assistant

Responsibilities Log-in to the Agency Management System. Pick up and service calls that are presented to you in a timely, efficient and accurate manner. Complete Vehicle Change Request for all dealer calls, confirm purchase with insured, prepare ID cards and binder as requested and forward to dealer and insured. Upload change to appropriate company create activity for follow-up. Process payment calls from insured by confirming with the carrier the policy is in good standing. Upload payment on carrier website. Forward receipt from carrier website to customer to confirm proper handling. Document all transactions in Agency Management system. Pull new business, renewal, endorsement and cancellation declarations from the company websites in conjunction with the Business Support Team. Process non-pay and reinstatements according to Procedure. Complete CARCO inspections, notify insurance company and update Agency Management System. Ensure Manufacturers Statement of Origin (MSO) and Bill of Sale (BOS) are received, notify insurance company and update Agency Management System. Contact dealerships when MSO and BOS are not received. Upload electronic checks and sweep payments to company website. Print and forward duplicate ID cards or declaration pages to insured. Review and refer cancelled policy information to Client Advisors per agency guidelines. Mail new business policy and/or letter to insured (depending on if policy is received). Complete Lienholder & Mortgage changes as requested by Lending Institution. Manually process and invoice policy changes and renewals received from insurance company. Follow-up on pending activities/tasks until marked complete. Assist with New business support activities including but not limited to scan and attach completed Personal Lines applications to imaging. Task out to Client Advisors renewal increases that exceed Agency threshold. Participate in seminars and classes for skills and knowledge development. Perform other duties as required. Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner Qualifications Minimum Qualification Requirements: Education, Training and Requirements High School Diploma or Equivalent All applicants must be 18 years of age or older Professional Certifications/Licenses Property & Casualty Agents/Brokers License Preferred Maintain Agent/Broker License through continuing education. Experience/Skills Customer Service Experience Preferred Insurance Experience Preferred Ability to use menu-driven software Ability to work independently as well as in a “team” environment Good organizational skills with the ability to manage multiple tasks efficiently Hours 40 hours/week Compensation and Benefits Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on! Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus. Equal Employment Opportunity The Company is an affirmative action, equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law. The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department. Salary Range USD $17.50/hr. – USD $23.82/hr. #J-18808-Ljbffr