GLOBAL OPS - Field Operations Specialist - Manhattan

Location: Manhattan (back up to Brooklyn) Employment Type: Full-time - Salaried Work Setting: Field-Based (Multi-Site) Schedule: Tuesday to Saturday (50 hours workweek in the field; with flexible coverage requirements) Compensation: Unarmed: $62,400 annually Armed: $76,700 annually (must possess valid NYS Armed Guard License and Unrestricted Carry Permit) About The Role The Field Operations Specialist (the "FOS") serves as a critical operational stabilizer within GLOBAL OPS’ Field Management structure. This is a high-responsibility, field-based role designed to ensure coverage continuity, site familiarity, and real-time operational support across assigned regions. This role is not a traditional supervisory position. Instead, it is focused on operational excellence, rapid response, site presence, and quality assurance across multiple locations. The FOS plays a key role in supporting Managers of Field Operations and the Director of Security Operations by ensuring that field operations run smoothly, consistently, and professionally. This role is structured as a developmental pathway into formal field management leadership. Key Responsibilities Regional Shift Coverage & Workforce Stabilization Provide on-site coverage in response to call-outs, absences, and urgent staffing needs Float between multiple client locations within assigned region Maintain operational continuity during scheduling gaps Support staffing stabilization efforts during peak operational periods Site Familiarization & Operational Readiness Develop working knowledge of all assigned sites, including post orders and client expectations Conduct regular site visits and walkthroughs Perform perimeter checks and site checks Identify operational inconsistencies and elevate appropriately Incident Response & Escalation Support Respond to urgent field incidents in coordination with Company Management Support proper incident documentation and reporting Maintain composure and professionalism during high-pressure situations Reinforce escalation protocols and operational standards Quality Assurance & Standards Enforcement Reinforce company protocols and professional conduct standards Support onboarding shadowing for new agents Provide real-time feedback to Managers regarding operational trends Model accountability, punctuality, and field professionalism Authority & Reporting Structure Reports directly to the Manager of Field Operations No direct reports No hiring, termination, or disciplinary authority No client contract ownership Qualifications Minimum 5 years of private security or related operational experience Valid NYS Security Guard License (required) Valid NYS Armed Guard License (required for Armed role) Strong understanding of field security operations Ability to travel between multiple NYC locations Professional communication skills (verbal and written) Ability to remain calm under pressure Strong situational awareness and decision-making ability Physical & Work Requirements Ability to stand and walk for extended periods Ability to travel between sites throughout NYC Flexibility for evenings, weekends, and emergency coverage Ability to respond to urgent operational needs What Success Looks Like Reliable coverage stabilization Clear, professional incident escalation Strong site familiarity across region Reduced operational disruption Positive client and internal feedback Demonstrated readiness for advancement into Field Management Career Path Security Agent - Field Operations Specialist - Manager of Field Operations - Director of Security Operations Why Join GLOBAL OPS Work within a structured and disciplined field management model Competitive compensation aligned with responsibility Clear advancement pathway Exposure to diverse operational environments Opportunity to contribute meaningfully to field stabilization #J-18808-Ljbffr GLOBAL OPS