Member Experience Ambassador

Job Description

Job Description

Title: Member Experience Ambassador
Status: Supplemental
Salary Range: $15.00 Description

Join the Community Center team and help build a thriving wellness community! The City of Fishers is seeking enthusiastic, creative, and service-minded individuals to join us as Member Experience Ambassadors . This position plays a key role in creating a welcoming and efficient environment for residents and staff alike.

• Greet members, prospective members, and guests while demonstrating diplomacy in all interactions and using appropriate behavior and language.
• Answer phone calls promptly, in a friendly manner, and give accurate information regarding the Fishers Community Center and/or membership.
• Engage in active listening to build relationships, understand individual’s goals and interests, and take the initiative to ensure the member has a positive experience.
• Conduct tours responsive to the needs of prospective members and process memberships.
• Enter all transactions accurately and completely into the computer system. Balance at the end of shifts and report any discrepancies to supervisor.
• Assist with all retention, direct mail, and promotional campaigns.
• Ensure safety of patrons and be prepared to take charge in an emergency if necessary. Act as a first responder in the event of an emergency, providing immediate assistance, administering first aid or CPR as needed, and following proper emergency protocols to ensure member and staff safety. Report any emergencies immediately and complete accident reports as necessary.
• Perform administrative tasks in support of special projects as needed.
• Perform other related duties as assigned.

• One (1) or more years of customer service experience.
• Experience providing a high level of customer service to diverse internal and external customers both in-person, online, and over the telephone.
• The knowledge of and ability to use MS Office and other software, systems, and office equipment.
• Excellent critical thinking, organizational and time management skills.
• Ability to work in an environment with frequent interruptions and background noises.
• Must have an Adult CPR/AED, First Aid certifications or ability to obtain within the first 60 days. Training will be provided.
• Positive and friendly disposition.

Be a part of history in the City of Fishers! Opened in October 2025, the 105,000sq. ft. Fishers Community Center offers free amenities to the community including a walking track, large indoor playground, and access to Sahm’s Community Café. It also has a paid membership model that allows access to 2 indoor pools (including a 2-story waterslide), 3 athletic gyms, a large fitness floor, 2 group exercise studios, 1 cycle studio, childcare, and much more. The Community Center will also feature a 3-acre Dog Park located on the campus. Explore our landing page and learn more: Help us build and strengthen our culture of health by making this vibrant destination the epicenter of community in our City of Fishers. This position will receive a free Community Center membership.