Leave of Absence Representative

HR Service Center Team Member

At Fleet Farm, our team members are at the heart of everything we do. The HR Service Center plays a vital role in supporting that commitment by delivering responsive, consistent, and high-quality HR support across the organization.

In our HR Service Center, we are focused on creating a best-in-class employee experience through operational excellence, continuous improvement, and strong partnerships across human resources. Our team collaborates closely with district HR managers, benefits, payroll, leave administration, employee relations, talent acquisition, and HR leadership to provide seamless support and resolution for team members.

In this role, you will serve as the primary escalation point for complex employee inquiries and HR-related cases that require advanced research, case management, and problem-solving. You'll take ownership of sensitive matters from intake through resolution, ensuring each issue is handled with professionalism, urgency, and confidentiality.

Your ability to analyze situations, collaborate across teams, identify trends, and recommend improvements will help drive service excellence while supporting a positive team member experience.

• Process request for leave of absence under FMLA, ADA, and state leave programs, correspond with employees and managers and update HR tracking systems.
• Manage and resolve sensitive employee matters related to leave administration, accommodations, payroll concerns, policy interpretation, workplace concerns, benefits, and employee relations.
• Serve as the primary escalation point for complex employee inquiries and HR service center cases.
• Conduct thorough case investigations by gathering information, reviewing documentation, partnering with stakeholders, and ensuring timely follow-up and resolution.
• Collaborate with benefits, payroll, leave administration, employee relations, legal, talent acquisition, district HR managers, and other internal partners to resolve escalated issues.
• Maintain ownership of assigned cases from intake through resolution while ensuring accurate documentation within the case management system.
• Support quality assurance efforts by reviewing case documentation and promoting consistent service delivery.
• Handle highly confidential and sensitive information with discretion, professionalism, and sound judgment.

• Associate degree in human resources, business, or a related field, or equivalent experience.
• 46 years of human resources experience, including employee support, leave administration, benefits, payroll, employee relations, HR operations, or related disciplines.
• Working knowledge of UKG systems, including core HR, recruiting, and workforce management.
• Strong understanding of HR policies, practices, and employment-related processes.
• Strong analytical and problem-solving skills with the ability to independently research and resolve inquiries.
• Excellent customer service and communication skills, including patience, attentiveness, and professionalism.

Fleet Farm is an equal employment opportunity employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

Equal opportunity employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the know your rights notice from the Department of Labor.