Client Planning Specialist

About the job Client Planning Specialist


Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Position Overview

We are currently adding to our growing remote support team and are looking for motivated, organized individuals to join us as Client Planning Specialists. In this role, you'll assist clients throughout the travel coordination process by helping organize trip details, reviewing reservation information, and providing support to help ensure a smooth planning experience.

This opportunity is a strong fit for individuals who enjoy working with people, staying detail-focused, and managing multiple tasks in a remote environment. Training, onboarding, and continued guidance are available for all team members, regardless of previous travel industry experience.

Key Responsibilities

• Support clients with travel planning requests, scheduling needs, and vacation preferences
• Assist with coordinating hotels, cruises, transportation, tours, excursions, and other travel services
• Research travel availability and compare options through approved supplier and booking systems
• Help organize itineraries, confirmations, and reservation details
• Provide professional assistance through phone, email, and online messaging platforms
• Handle follow-up communication, itinerary revisions, and booking-related updates
• Maintain organized client profiles and accurate planning documentation within internal systems
• Stay informed on supplier promotions, destination updates, and industry information
• Participate in virtual onboarding programs, team meetings, and ongoing training sessions

Preferred Qualifications

• Strong interpersonal and communication abilities
• Excellent organizational skills with attention to detail
• Ability to manage responsibilities independently in a work-from-home setting
• Comfortable using web-based platforms, email, and basic computer systems
• Reliable internet connection and professional communication habits
• Self-motivated with a positive mindset and willingness to learn
• Interest in customer support, hospitality, travel planning, or coordination roles
• Must be at least 18 years of age
• Applicants must reside in the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions

What We Provide

• Fully remote work environment
• Flexible scheduling opportunities
• Guided onboarding and structured training resources
• Ongoing mentorship and professional development support
• Access to travel supplier platforms, planning systems, and industry tools
• Eligibility for travel-related discounts, incentives, and recognition programs
• Career advancement opportunities within an expanding remote team