GAMES FLOOR SUPERVISOR

GAMES FLOOR SUPERVISOR# GAMES FLOOR SUPERVISORSilverton Casino LLC - Las Vegas, NV 89139## OverviewPosition TypeFull Time## Description**General Summary of Job Duties:** The Table Games Floor Supervisor will be responsible for observing all games, players, and dealers to ensure accuracy and protection of the Table Games department.**Principle Responsibilities and Duties:*** Maintaining a high quality of guest service.* Always exhibiting a positive and professional attitude with team members and guests* Protecting the assets of the company to ensure maximum profitability.* Enforcing all table game policies and procedures while ensuring excellent guest service.* Applying your knowledge of dealing procedures including house rules to preserve the security and integrity of games.* Verifying all bankrolls from previous shifts to ensure accuracy.* Monitoring games and maintaining appropriate game pace.* Providing excellent customer service by answering questions, resolving disputes and filling requests.* Assisting in training and evaluating subordinate team members in a fair and equitable manner.* Accurately tracking player actions by noting buy-ins, length of play, win / loss, and average bet.* Operating all games in accordance with gaming laws and company policies.* Verifying the accuracy of documents signed and ensuring procedures are accurately followed.* Communicating pertinent information to management in a timely and responsible manner.* Maintaining proper bankroll levels to accommodate existing or anticipated play.* Notifying management immediately of any unusual activity of play.* Creating a work environment which promotes teamwork, recognition, mutual respect, and employee satisfaction.* Performing all duties as deemed necessary for the success of the department.* Check for proper identification of a guest appearing to be under the age of 35 years old.* Other duties as assigned.**General Job Responsibilities and Duties:*** Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.* Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.* Adhere to all appearance and uniform standards.* Maintain an open line of communication with Managers.* Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.* Ability to accept performance feedback in a professional manner.* Regular attendance on all scheduled shifts is considered an essential function of the job.* Arriving on time for all scheduled shifts is considered an essential function of the job.* Other duties as assigned.**To perform the job successfully, an individual should demonstrate the following *Silverton Values*:*** Character: Always do the right thing and treat everyone with dignity and respect.* Collaboration: Celebrate Diverse ideas, thought and talents.* Care: Be KIND to yourself and each other.* Fun: Our guests are here to have FUN, so we should have FUN, too!* Excellence: Be Amazing!## Qualifications**Skills, Education & Other Requirements:*** Must be able to perform simple math* Must have knowledge of all games supervised**Required Work Cards:*** Identification that establishes identity* Identification that establishes the right to work in the United States* Gaming Card* Tam Card**Machinery, Work Equipment, Programs, Software, Hardware Used:*** Must be able to learn or have working knowledge of CMS* Must be able to learn or have working knowledge of PitBoss* Must be able to learn or have working knowledge of Super-PlayMate* Must be able to learn or have working knowledge of New Wave**Physical Requirements of Job:*** Rarely – the activity is performed from 1% - 25% of the duration of the shift.* Occasionally – the activity is performed from 26% - 50% of the duration of the shift.* Frequently – the activity is performed from 51% - 75% of the duration of the shift.* Continuously - the activity is performed from 76% - 100% of the duration of the shift.* Not Applicable (N/A) – this activity is not performed during the performance of this job. #J-18808-Ljbffr Silverton Casino, LLC