Digital Wrkplace Sys Analyst 2 or 3

JOB DESCRIPTION

This is a multi-level posting. Candidates may be considered for any of the posted levels grade 15 or 16, depending on their level of experience and depth of expertise.

The Digital Workplace Systems Analyst administers and supports enterprise collaboration and identity platforms, including Exchange (on-premises and Exchange Online), Microsoft 365 services, and Active Directory/Entra ID in a hybrid environment. This role ensures platform stability and performance by monitoring system health, troubleshooting incidents, and executing lifecycle administration activities such as user, mailbox, and access management.

The analyst implements enhancements that strengthen reliability, security, and user experience, while partnering with cross-functional stakeholders to deliver effective operational support. Responsibilities include supporting security and compliance controls (e.g., least privilege, auditing, retention, and hold processes, as applicable) and leveraging scripting and automation to improve efficiency and reduce manual effort.

This position also contributes to the evaluation of technology solutions and provides technical recommendations aligned with business needs.

RESPONSIBILITIES

Provides operational administration and support for Exchange (on-premises and Exchange Online), Microsoft 365, and Active Directory/Entra ID in a hybrid environment, including directory synchronization as applicable.

Performs day-to-day system administration, including installations, upgrades, backup/recovery, and troubleshooting across Exchange, Active Directory, and Microsoft 365 (e.g., mailbox lifecycle, mail flow, identity management, and tenant administration).

Implements and maintains security controls to protect system assets, including RBAC/least privilege, MFA, Conditional Access, privileged access, and auditing. Supports incident response and compliance requirements such as retention, holds, eDiscovery, and DLP when in scope.

Monitors system health and resolves complex issues; coordinates with vendors and manages escalations during outages or degraded performance. Supports change management and stakeholder communications.

Contributes to system optimization and reliability by implementing improvements, analyzing performance, and recommending enhancements to capacity, availability, and monitoring.

Participates in evaluation and recommendation of infrastructure and collaboration technologies.

Collaborates with peers to improve troubleshooting practices, on-call response, and operational procedures; develops and maintains runbooks and knowledge articles.

Maintains documentation including procedures, configurations, and operational records.

Develops and maintains scripts and automation (e.g., PowerShell, Microsoft Graph) to streamline administration.

Provides technical input to support project planning and execution (e.g., migrations, upgrades, platform onboarding).

Performs other duties as assigned.

QUALIFICATIONS

Bachelor's degree in information systems, computer science or related technical field or equivalent work experience. (Typically, four years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.)

A minimum of two years related technical experience is required.

Five years directly related technical experience is required for the level 3.

Effective oral and written communication skills.

Effective analytical and problem-solving skills. Ability to prioritize and handle multiple tasks and projects concurrently.

ABOUT US

MidAmerican Energy Company, a Midwest utility, provides regulated electric and natural gas service to more than 1.6 million customers in Illinois, Iowa, Nebraska and South Dakota. The company owns and operates a portfolio of power-generating assets, approximately 61% of which is wind generation.

ABOUT THE TEAM

MidAmerican Energy Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation.

JOB INFO

Job Identification: 10004995

Job Category: Information Technology

Job Schedule: Full time

Job Shift: Day

Pay Range: 88,800-127,500

Sponsorship: No - Must be authorized to work in the United States without the need for current or future sponsorship.

Business: MidAmerican Energy Company