Assistant Merchandiser / Member Services Associate

Overview Delivers an exceptional, hospitality-driven experience within a premier private club environment. Assist with all activities relating to the sale, purchase, display and quality of the goods and merchandise of the Golf Shop. Outgoing, professional, organized, and passionate about providing outstanding member experience. Assist with merchandise receiving, presentation, inventory, special orders, and Golf Shop events while working closely with the Lead Merchandiser. Accountable for ensuring product knowledge throughout the team. Work closely with the golf staff to provide the highest standards of excellence for members and guest enjoyment. The golf shop is a bright, beautifully designed space featuring a curated mix of golf apparel, equipment, and lifestyle merchandise. Must be professional, personable, and committed to providing outstanding service while building meaningful relationships with members. Experience Required Knowledge, skills and abilities Strong commitment to delivering exceptional customer service in a private club or hospitality setting. Excellent interpersonal and communication skills with the ability to build relationships and trust. Professional, polished, and approachable demeanor. Strong organizational skills with attention to detail. Ability to multitask and remain composed in a fast-paced environment. Self-motivated with the ability to work both independently and as part of a team. Proficient in Microsoft Office: Excel, Word, Excel, Power Point, Outlook. Familiarity with point-of-sale systems (Jonas preferred) Efficiently handle multiple calls to customers, members, vendors and the general public. Respond to member complaints and inquiries in a courteous and friendly manner. Education and experience High School diploma or equivalent required. Merchandise, retail, or related customer service experience required. Previous experience working in a golf shop, country club, golf club, resort, or hospitality environment preferred. Proficient in Microsoft Office: Publisher, Excel, Word, Power Point, Outlook. Familiarity with point-of-sale systems (Jonas preferred) Essential Responsibilities Greet and warmly welcome club members and guests as they enter the Golf Shop. Provide exceptional customer service and assist members and guests with merchandise selections, product questions, and general Golf Shop needs. Assist with receiving, checking in, steaming, tagging, ticketing, and displaying merchandise. Maintain an attractive, organized, and well-stocked Golf Shop by replenishing merchandise and maintaining proper product presentation. Working with register and processing sales. Monitor and maintain the stockrooms and other designated storage areas. Assist with merchandise displays, seasonal changes, and maintaining visual presentation standards. Process and follow up on special orders, ensuring accurate information and timely communication. Assist with trunk shows, fashion shows, member events, and other Golf Shop activities. Assist with monthly, seasonal, and annual inventory counts. Answer telephone calls and provide administrative and clerical support to the Golf Shop and Golf staff as needed. Assist with maintaining accurate merchandise and inventory records. Communicate merchandise needs, inventory concerns, and member requests to the Lead Merchandiser and Director of Golf. Work closely with the Lead Merchandiser to support the overall operation and success of the Golf Shop. Stay abreast and up to date with knowledge as it relates to product awareness. Maintain a professional appearance and a friendly, positive, and outgoing demeanor at all times. Follow all company and club policies, procedures, and standards. Maintain regular and reliable attendance. Perform additional duties as assigned to support Golf Shop and overall club operations. Benefits 401K Health, Dental, Vision Ins. PTO & Vacation Employee Meals Playing and Practice Privelages Staff Uniforms #J-18808-Ljbffr The Club at Quail Ridge