Senior Operational Resilience Manager

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

What you’ll do

• Support the design, development and implementation of the Operational Resilience Framework (ORF) outlining Business Continuity (BCM) and Disaster Recovery (DR) program requirements based on the organizations targeted maturity state and aligned with industry standards (ISO 22301, NIST, SOC2) and applicable regulatory requirements.

• Ensure the development of required policies relating to IT Disaster Recovery, the update of existing policies and standards, ensuring that they aligned across stakeholder's and partner programs.

• Lead the continued development and delivery of the Disaster Recovery (DR) program and support wider Operational Resilience workstreams to ensure alignment and enable technology teams to develop a deeper customer centric posture in managing disruptions

• Establish the overarching governance, structure, strategy development, planning and delivery of IT Disaster Recovery ensure iterative, foundation improvements that drive maturity and results.

• Drive conversations with technology teams focused on dependency mapping across applications, infrastructure, and operations to establish accountability, push progress and create alignment and momentum along a path to maturity

• Actively participate and support related cross-company working groups to ensure the alignment of annual and quarterly planning priorities and activities amongst key stakeholders to drive year on year development aligned to the operational resilience strategy.

• Engage and partner with engineering, platform, and security teams to develop and embed measures that create resilience by design, ensuring that it remains front of mind in everything that we do.

• Establish effective and suitable governance across programs and lead the execution of business continuity, disaster recovery, and crisis response plans, facilitating tabletop and live disaster simulations with Security, IT, Facilities, HR, and Legal

• Play a key role in developing other team members, ensuring the transferring of knowledge and experience, creating a high performing culture and collaborative environment to ensure team and program success

Who you are

Minimum qualifications

• You have significant experience in a lead role across one or more of the following areas: Technology Risk Management, Operational Resilience, Business Continuity Management, Incident Management and Crisis Management, IT Disaster Recovery

• Excellent written and verbal communication skills, with the ability to influence and align diverse stakeholders.

• You are an effective influencer, comfortable engaging with technical teams, business leaders, security professionals, risk and compliance teams and executive leadership

• You are highly adaptable, skilled at identifying opportunities for collaboration and understand the importance of prioritising key pieces of work based on value and situation

• You are skilled at building and implementing effective governance frameworks that drive accountability, awareness and embed a resilience culture

• You are a team first professional, highly collaborative with a learner mindset and strong focus on delivery

• You are driven by challenges and the opportunity to apply your knowledge, learn constantly and adapt your approach where necessary to ensure the best outcome for the organization

Preferred qualifications

• 8+ years' experience in Business Continuity, Disaster Recovery, Operational Resilience, Technology Risk or related discipline

• You have proven success building and/or leading Disaster Recovery, programs in large-scale, real-time environments (preferably eCommerce)

• You have a successful track record of delivering results with proven and demonstratable high level of adaptability to meet the organizations needs

• You bring experience across technical and non-technical continuity practices and can break down operational silos by offering perspective, and clarity on ROI to drive collaborative and successful program outcomes

• You can learn, adapt and recalibrate your approach at speed with the ability to identify opportunities and risks

• You are experienced and have worked within external compliance and audit frameworks (ISO 22301, NIST 800-34, SOC2, GDPR) and skilled in preparing evidence for assessments

The total cash range for this position in Seattle is $173,000.00 to $242,500.00. Employees in this role have the potential to increase their pay up to $277,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Austin is $173,000.00 to $242,500.00. Employees in this role have the potential to increase their pay up to $277,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits .

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request .

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.