Airport Agent - Ramp and Customer Service

Job Title

Join Envoy Air, a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

NEW PAY RATE - $16.89/hr.

HIRING IMMEDIATELY & FREE FLIGHTS!

Responsibilities

Responsibilities include:

• Guiding and directing incoming and outgoing aircraft at the airport on the taxiway to ensure safe and on-time gate entry and departure.
• Loading, unloading, sorting, and transferring passenger baggage, cargo/freight, and company materials.
• Driving ground equipment such as tugs, belt loaders, and bag carts.
• Collaborating with the internal team to ensure safe and on-time departures.
• Cleaning the interior of the aircraft and servicing aircraft lavatories.
• Greeting passengers, providing a seamless check-in and ticketing experience.
• Using reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate fees.
• Communicating appropriate information about trips and belongings to passengers.
• Processing passenger information accurately and ensuring timely flight departures.
• Resolving passenger issues in accordance with company policies and procedures.
• Working in the Baggage Service Office to track baggage locations and handle passenger questions.

Qualifications

Requirements include:

• Minimum age: 18
• High school diploma, GED, or international equivalent
• Possess a valid, unexpired, and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
• Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off.
• Flexible to work additional hours with short notice when operationally necessary.
• Must be able to carry, bend, lift, and turn with bags and other items weighing up to 75 lbs.
• Must be willing and able to work outside in variable weather conditions.
• Must enjoy working under deadlines, working a physical job outdoors, and have an interest in the airline industry.
• Ability to communicate in a clear, polite, and friendly manner.
• Must be able to read, write, fluently speak, and understand the English language.
• Authorized to work in the United States without sponsorship.

Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.