Loss Mitiigation Specialist (SPOC)

SPOC/Loss Mitigation Opportunity

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a SPOC/Loss Mitigation opportunity with a large mortgage servicing and financial institution. Your specific duties will include:

• Serve as the Single Point of Contact (SPOC) for a portfolio of delinquent or high-value mortgage accounts, providing consistent borrower communication and support.
• Contact, negotiate, and implement loss mitigation strategiesincluding loan modifications, short sales, deeds in lieu, and other alternativesto minimize foreclosure losses.
• Handle specialty functions such as bankruptcy accounts, liquidation outcomes, and complex borrower situations, ensuring compliance with investor, legal, and departmental guidelines.
• Manage inbound and outbound calls to assist borrowers with account inquiries, payment options, and loan status updates, delivering high-quality customer service.
• Analyze borrower financial situations, recommend appropriate loss mitigation tools, and coordinate with internal departments (loss mitigation, escrow, collections) for timely resolution.
• Maintain accurate documentation of all interactions, review title searches for lien integrity, and ensure compliance with mortgage servicing regulations and company policies.

Required qualifications for the position include:

• High school diploma or GED required.
• 2+ years of experience in mortgage servicing, loss mitigation, collections, or customer support.
• Experience handling borrower communications and delinquent mortgage accounts.
• Strong customer service, negotiation, and problem-solving skills.
• Working knowledge of Microsoft Office (Word, Excel, Outlook).

Additional qualifications:

• Associate's degree from an accredited two-year college.
• Prior experience as a SPOC or Loss Mitigation Specialist in mortgage servicing.
• Experience with mortgage servicing systems such as MSP, Black Knight/LPS, or Sagent.

Pay Rate: $26.50 per hour. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan. Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations and ordinances.