Service and Parts Manager

Service Manager We are currently seeking a dynamic and experienced Service Manager to lead our Service and Parts department. The ideal candidate will possess strong leadership skills, a deep understanding of powersport products, and a track record of delivering outstanding service. The Service Manager will play a key role in ensuring the smooth operation of our service and parts departments and maintaining our reputation for excellence. Key Responsibilities Lead and manage the service department, including technicians, service advisors, and support staff. Oversee the scheduling of service appointments and ensure timely completion of all repairs and maintenance tasks. Maintain high standards of quality and workmanship, adhering to manufacturer guidelines and industry best practices. Monitor key performance metrics such as productivity, service turnaround time, and customer satisfaction, and implement strategies to drive continuous improvement. Order parts as needed based on customer and service requirements and ensure on hand accuracy. Ensure compliance with all safety regulations and protocols to maintain a safe working environment. Foster a positive work environment that promotes teamwork, professionalism, and accountability. Develop and maintain strong relationships with customers, addressing their needs and concerns in a timely and professional manner. Collaborate with other departments, such as sales and rentals, to optimize overall dealership performance and customer experience. Manage inventory levels and procurement of parts and supplies to support service operations. Stay updated on industry trends, new technologies, trainings and manufacturer updates to continuously improve service operations. Provide regular reports and updates to senior management on departmental performance, goals, and initiatives. Qualifications Strong leadership and management skills, with a proven ability to lead and inspire a team. Excellent communication and interpersonal skills, with a customer‑centric approach. Technical knowledge of heavy machinery including skidsteers, loaders, tractors, excavators. Ability to prioritize tasks, manage multiple priorities, and thrive in a fast‑paced environment. #J-18808-Ljbffr