Customer Success Account Manager

$75k - $87k

Emerald Staffing

Clackamas, OR

Job Description

Customer Success Account Manager

Pay: $75,000-87,000
Schedule: Monday-Friday

Hours: 7:30am - 4:30pm

About the Employer-

A Portland-based software company that provides document management and workflow automation solutions for automotive dealerships. Their platform helps customers digitize records, improve compliance, streamline accounting processes, and operate more efficiently. The company is known for its customer-focused culture and long-term client relationships, making it an excellent environment for professionals who enjoy account management and customer success.

Position Summary-

Are you someone who loves building relationships, solving problems, and helping customers succeed?

As our Account Manager, you'll be the trusted advisor for a portfolio of customers, ensuring they continue to get value from our solutions while creating opportunities for growth and long-term partnership.

In this role, you'll wear many hats: relationship builder, strategic thinker, customer advocate, and growth partner. You'll lead meaningful conversations, help customers navigate challenges, uncover new opportunities, and turn customer insights into action. If you enjoy connecting with people, creating win-win outcomes, and making a measurable impact on both customer success and business growth, you'll thrive here!

Essential Job Duties-

Build and maintain strategic relationships with key customer stakeholders through proactive outreach, consultative business reviews, and a deep understanding of their goals, challenges, and growth opportunities.
Proactively identify and mitigate account risk, lead customer retention and renewal discussions, and drive successful outcomes to reduce churn and strengthen long-term client relationships.
Drive account growth by identifying, qualifying, and closing expansion opportunities within existing client portfolios while managing the sales process from discovery through successful implementation
Manage and prioritize customer portfolios by monitoring account health, identifying growth and retention opportunities, and leveraging customer feedback to drive strategic account success and continuous improvement

Requirements-

Strong customer relationship and consultative communication skills.
Ability to understand customer needs and connect them to practical solutions.
Comfort discussing renewals, retention, pricing, and managing expansion opportunities.
Strong organization and follow-through across a portfolio of customers.
Experience in Customer Success, Account Management, SaaS, or another customer-facing environment.

Let us know you are interested!

Nick Burton

View phone number on ziprecruiter.com

View email address on ziprecruiter.com

Apply

Vacancy posted 6 days ago

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