Shipping Customer Service Representative

Join an industry leading manufacturing organization that specializes in chemical solutions, supporting customer operations and order fulfillment processes. This role plays a key part in ensuring accurate order entry, timely communication, and overall customer satisfaction. This is a full-time, in-office opportunity with the potential for long-term placement based on performance and business needs. * Process customer orders and enter data accurately into internal systems * Communicate with customers by phone and email regarding order status, shipping updates, and delivery timelines * Review and match order paperwork, shipping documents, and related information * Coordinate with internal teams to ensure accurate and timely order fulfillment * Respond to customer inquiries related to tracking, shipping changes, and general support needs * Maintain organized records of customer orders and documentation for follow-up Assist with filing, document preparation, and occasional mailing of customer materials Support the customer service team with administrative tasks and reporting as needed Utilize internal ERP systems and basic Excel spreadsheets for data entry and tracking Required Skills & Experience: * Must have prior experience in customer service or a role involving customer interaction * Must have strong verbal and written communication skills in English * Must be comfortable communicating with customers by phone and email * Must have basic computer skills, including Microsoft Outlook * Must have strong organizational skills and attention to detail * Must be able to work full-time in an office environment, Monday through Friday Preferred Skills & Experience: * Experience working in a manufacturing, distribution, or shipping environment * Familiarity with shipping documentation such as bills of lading * Experience using ERP systems or order entry systems By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Synerfac Technical Staffing and our contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undeliverable messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at