Multi-Location Customer Service Specialist

Customer Service Specialist

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. The individual selected for this role will be expected to work at stores within a 10 kilometer radius of Store #8845, located at: #3 - 1993 RIVERSIDE RD, ABBOTSFORD, BC V2S 4J8

Responsibilities

1. Ensure high levels of customer satisfaction through excellent sales service
2. Assist customers in person and over the phone by determining needs and presenting appropriate products and services
3. Build productive trust relationships with wholesale and retail customers
4. Process sales transactions accurately and consistent with policies and procedures
5. Follow and achieve sales goals on a monthly, quarterly, and yearly basis
6. Maintain precise work order files and formulas
7. Pull appropriate products from the sales floor or warehouse
8. Tint and mix products, as needed, to customer specifications
9. Stock shelves and set up displays
10. Clean store equipment
11. Load/unload delivery trucks
12. Assist in making deliveries, as needed
13. Maintain in-stock and presentable condition assigned areas
14. Remain knowledgeable on products offered and discuss available options
15. Comply with inventory control procedures
16. Suggest ways to improve sales

Qualifications

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion

Preferred Qualifications:

• Have a High School diploma or a Certificate of Adult Education Completion (CAEC)
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life with rewards, benefits and the flexibility to enhance your health and well-being Career with opportunities to learn, develop new skills and grow your contribution Connection with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commuteit matters to us. A general description of benefits offered can be found at Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Job Info

• Job Identification 2618600
• Job Category Sales
• Employment Category Part-time regular
• Minimum Salary $20.68 CAD
• Maximum Salary $20.68 CAD