Service Coordinator

Service Coordinator

We are seeking a dedicated Service Coordinator to support the efficient operations of our service department. This position involves coordinating and dispatching service technicians to address both planned and unplanned maintenance needs, ensuring smooth and effective service delivery.

Responsibilities:

• Support the performance of operations, including handling planned and unplanned maintenance/service calls.
• Coordinate monthly maintenance planning and schedule field technicians.
• Act as a single point of contact for customer service requests and emergency calls.
• Prioritize service calls based on severity and technician availability.
• Qualify service requests to establish response time requirements.
• Dispatch appropriate technicians to ensure quick and efficient problem resolution.
• Communicate schedules and updates with customers.
• Inform the Service Office Manager of work progress and other relevant service operations matters.
• Provide effective work schedules to maximize the use of field personnel skills while meeting customer needs.
• Audit service reports daily and weekly as per established procedures.
• Provide logistical support to optimize labor-hour output.
• Maintain an understanding of mechanical systems to make informed scheduling decisions.
• Support special projects as assigned by supervisors or managers.
• Coordinate with customers to dispatch service technicians to commercial buildings for HVAC or electrical equipment service or repair.
• Dispatch up to 20 service technicians weekly within a 1-100 miles radius.
• Receive and assess incoming service requests for urgency and nature.
• Schedule service appointments for HVAC repairs, installations, and maintenance.
• Assign and dispatch technicians based on skill set, location, and workload.
• Provide updates to customers on technician arrival times and schedule changes.
• Maintain an accurate service schedule with technician assignments and job details.
• Monitor service call progress and address any issues with technicians.
• Handle daily invoicing of completed jobs.

Essential Skills:

• Customer service experience.
• Dispatch and customer support skills.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Previous coordinating experience, preferably in HVAC dispatch.
• Experience with billing systems and TMS systems.
• Technical support knowledge.

Additional Skills & Qualifications:

• High School Diploma or GED required.
• 2+ years of experience in dispatching or service capacity, preferably in HVAC, electrical, or mechanical service.
• Mechanical aptitude to ask questions and anticipate next steps.
• Professional communication skills for interacting with customers and team members.
• Knowledge of the local service area.
• Ability to multitask, be detail-oriented, and possess strong organizational skills.
• Capability to make timely decisions using discretion and judgment.
• Strong computer skills with Microsoft Word, Excel, and Outlook.
• Availability for after-hours dispatching.

Work Environment:

The work environment includes a lively team culture with most of the team having tenure of 5-15 years. Enjoy great benefits and a modern office with exposed brick. Work hours are ideally from 7 am to 5 pm with a one-hour lunch break, totaling 40-47 hours per week. Benefit from a comprehensive health care plan, retirement plan, life insurance, paid time off, and more.

Job Type & Location:

This is a Contract to Hire position based out of Livonia, MI.

Pay and Benefits:

The pay range for this position is $28.00 - $31.25/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Livonia, MI.

Application Deadline:

This position is anticipated to close on Jul 28, 2026.