IT Systems Specialist

Job Description

Job Description

IT Systems SpecialistJob SummaryHeritage is looking for a hands-on IT Systems Specialist to manage day-to-day technology needs across our locations.This position is responsible for employee technical support, computer setup, software installation, technology inventory, security cameras, networking equipment, printers, phones, cabling, and other general IT needs.We are looking for someone who is dependable, organized, takes initiative, and follows problems through to completion without needing every step assigned.This is a practical, hands-on IT position. Advanced server administration, scripting, and programming experience are helpful but not required.ResponsibilitiesProvide day-to-day technical support for employeesTroubleshoot computers, software, printers, phones, Wi-Fi, and other equipmentSet up computers, accounts, software, and equipment for new employeesRemove access and recover equipment when employees leaveInstall, maintain, and troubleshoot security camerasInstall and support computers, monitors, printers, phones, televisions, and projectorsAssist with network equipment, Wi-Fi access points, switches, and cablingRun, terminate, label, organize, and test network cablesMaintain an accurate inventory of computers and other technology equipmentKeep IT storage areas, network closets, and equipment organizedCoordinate with vendors and outside technical support when neededDocument important systems, equipment, and recurring issuesKeep the IT Director informed of significant issues and completed workIdentify and address routine technology problems without waiting for every task to be assignedTravel between Heritage locations as neededQualificationsRequiredPrevious experience in IT support, computer repair, field service, electronics installation, or a related roleStrong troubleshooting and problem-solving skillsExperience supporting Windows computers and common business softwareBasic understanding of networks, Wi-Fi, routers, switches, and cablingComfortable installing, moving, repairing, and organizing technology equipmentAbility to work independently and manage multiple prioritiesGood communication and customer-service skillsDependable, organized, and able to follow through on tasksValid driver's license and reliable transportationComfortable working on ladders and performing basic low-voltage installation workPreferredExperience with Google WorkspaceExperience supporting ChromebooksExperience with UniFi networking equipmentExperience installing security camerasExperience with low-voltage network cablingExperience with VoIP or SIP-based phone systemsExperience maintaining technology inventoryCompensation$19–$26 per hour, depending on experienceScheduleFull -timeMonday through FridayPrimarily based at the Provo campusOccasional travel to other Heritage locationsAdditional InformationThis position is ideal for someone who enjoys variety and likes working with both people and technology.A typical day may include helping an employee with a computer problem, setting up equipment for a new hire, installing a camera, troubleshooting Wi-Fi, replacing hardware, running a network cable, updating inventory, or working with a vendor.The successful candidate will take responsibility for keeping everyday technology organized, reliable, and working properly.