Risk Analyst - Customer Support

AMISEQ

Atlanta, GA

Key Responsibilities

Handle 20+ inbound calls daily related to fraud, payments, and merchant account issues.
Review cases involving held funds, chargebacks, fraud concerns, and financial disputes.
Analyze transaction activity and financial data to identify fraud and risk patterns.
Provide excellent customer service while handling escalated situations with empathy and professionalism.
Follow risk management procedures and maintain accurate case documentation.
Collaborate with cross-functional teams to resolve merchant issues efficiently.
Identify process improvement opportunities and stay updated on fraud and industry trends.

Required Qualifications

2+ years of experience in risk management, fraud analysis, financial services, or call center support.
Strong customer service and de-escalation skills.
Ability to manage high-volume inbound calls and meet SLAs.
Strong analytical, organizational, and multitasking skills.
High attention to detail, integrity, and professionalism.
Comfortable working across multiple systems and tools.
Proficiency with G-Suite and related applications.

Apply

Vacancy posted 1 day ago

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