Field Service Technician

Job Description

Job Description

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

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Summary: 

The Field Service Technician will repair, fabricate, install and remove a variety of vertical turbine pumps, centrifugal, gear, diaphragm, and reciprocating pumps as well as other related rotating equipment, both in-shop and in the field; also, system troubleshooting, field alignment and equipment start-up, maintain company vehicles and shop equipment, accurately and professionally complete all field tickets and job reports.

Responsibilities of the Field Service Technician include, but are not limited to:

• All brands of centrifugal & vertical turbine pumps
• Positive displacement pumps
• Gear pumps
• Diaphragm pumps
• H-Pumps
• API pumps

Qualifications of the Field Service Technician include, but are not limited to:

• 3-5 years pump experience
• Experience with rotating equipment repair
• Limited electrical license and/or knowledge of electrical understanding to include taking readings for voltage, amperage in a three-phase system and using a meter to meg motor windings
• Laser alignment skills and knowledge of vibration analysis are pluses
• Acceptable driving record required according to company guidelines
• Must be willing to work off-site as well as the shop
• Experience with vibration and alignment tools
• Must have your own hand tools
• Must have good communication skills, professional appearance and technical aptitude
• Responsible to complete all tasks from installation, startup, scheduled maintenance, functional & performance testing, training, project closeout, and warranty transition
• Check all equipment after installation and prior to start-up of pumps and associated equipment within the allotted time and in a professional manner
• Get service reports signed by appropriate company representative before leaving location
• Works with customer to understand equipment issues, troubleshoot and diagnose root-cause problems, and arranges necessary parts and service to resolve issues
• Ability to train operators and engineering staff on various pumps and systems - includes on site and classroom setting - 1-25 people.
• Must have good user knowledge of Laptops, Ipads, electronic programs such as the MS office suite, outlook email, PDF and document preparation and reporting
• Communicate relevant customer comments, inquiries, questions or concerns to appropriate DXP personnel
• Be familiar and knowledgeable on all DXP products
• Positively represent DXP when on location by having proper PP and a professional appearance
• Be available for after-hours field service when needed
• Ensure a safe working environment, help others succeed, and other duties as assigned

Additional Information:

• Pay: $38.00 - $40.00hr, DOE
• Physical Demand: Must be able to lift up to 50 lbs
• Working Conditions: Outside field jobs; extreme cold/heat
• Training/Certifications: Any pump certifications
• Shift Time/Overtime: 40 hours a week with overtime as needed; will be placed on an on-call schedule once trained
• Travel: As needed; acceptable driving record according to company guidelines; company vehicle
• Education: High School Diploma required

Location: USA:WA:Ridgefield

DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.

DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. All part-time and temporary employees are eligible for 401(k).

Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V  

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