Senior Content Operations Manager, Content Excelle

Job Description

Job Description

Position: Senior Content Operations Manager, Content Excellence
Department: Chief Marketing Office (CMO)
Location: South San Francisco CA - Hybrid (3 days onsite)
Type: 6-month contract (potential extension/conversion to FTE)
Start: ASAP
Previous Genentech experience highly preferred

About the Role

Are you passionate about driving operational excellence and elevating content strategy? Join our Chief Marketing Office (CMO) as a Senior Content Operations Manager, covering a key leadership gap during a team member’s maternity leave. In this high-impact role, you will be instrumental in scaling modern content capabilities, optimizing processes, and enhancing cross-functional collaboration to deliver business value across marketing teams.

This position acts as a critical operational and change leader—bridging strategic vision and tactical execution. You will enable high performance through effective learning programs, streamlined workflows, and fostering adoption of innovative content practices and technologies.

Key Responsibilities

• Learning & Enablement: Develop and implement structured training and enablement programs to onboard and upskill cross-functional teams on new content capabilities, tools, and processes.
• Content Operations Oversight: Lead the end-to-end management and governance of content operations, ensuring efficient workflows and alignment across diverse stakeholders.
• Process Enhancement: Identify and resolve operational bottlenecks, design scalable processes, and accelerate speed-to-market by optimizing approvals and asset management.
• Cross-Functional Leadership: Facilitate impactful meetings, forums, and review sessions. Drive clarity, consensus, and effective action across creative, regulatory, and executive teams.
• Change Management: Deliver targeted change management, communications, and documentation to support adoption of new technologies and best-in-class content management practices, including enabling generative AI tools.
• Continuous Improvement: Measure and analyze key operational metrics to drive ongoing optimization of content operations and workflows.

Qualifications

• Bachelor’s degree required
• 5–7+ years of experience in content operations, marketing operations, or creative project management
• Demonstrated success managing content workflows, digital asset management systems, and multi-channel operations at scale

Preferred Qualifications

• Experience in pharmaceutical or biotech marketing processes (e.g., MLR/PRC)
• Proficiency with enterprise CMS and DAM platforms (e.g., Veeva Vault, Adobe Experience Manager)
• Knowledge of Agile marketing frameworks and modern content technologies (including AI solutions)
• Strong track record of collaborating with cross-functional teams in a regulated industry
• Excellent communication, facilitation, and stakeholder management skills

Additional Information

• This is a temporary role (6 months) with the potential for extension or permanent placement based on business needs and individual performance.
• Previous experience with Genentech or demonstrated career longevity is a plus.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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