Senior Capture Manager

Job Description

Job Description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a seasoned and dynamic Senior Capture Manager with demonstrated expertise in managing large-scale capture efforts and driving business development strategies within Federal Government Civilian Agencies. This role requires a proven track record in coordinating complex pursuits, building capture teams, and delivering winning strategies. The ideal candidate is a proactive, influential leader who thrives in high-stakes environments and excels in collaboration with stakeholders at all organizational levels.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

• Lead capture efforts, pursuits, and solution architecture across multiple business lines, ensuring alignment with organizational objectives.
• Provide strategic guidance and insight to executives on solution shaping, opportunity positioning, and strategy development.
• Foster strong business relationships with internal stakeholders and external partners to drive alignment and collaboration.
• Guide executives in strategic decision-making, leveraging data-driven insights.
• Maintain a robust win/loss ratio by developing and executing effective capture strategies.
• Collaborate with business development and operations leads to create, mature, and implement capture strategies.
• Lead the development of Capture Win Strategies, ensuring their execution aligns with organizational goals.
• Plan and execute capture activities 12-18+ months ahead of RFP releases while also supporting short-term capture opportunities as needed.
• Provide insights and competitive analysis to optimize MCI’s positioning in the market.
• Design and deploy value propositions, win themes, and differentiators to strengthen proposal strategies.
• Contribute to pricing strategy discussions and implement data-driven recommendations.
• Conduct competitor analysis to identify and mitigate vulnerabilities, leveraging teaming, hiring, and other strategies.
• Oversee the development of responses to RFIs, DRFPs, and RFPs in collaboration with proposal and operations teams.
• Manage teaming partner agreements, NDAs, and data calls to ensure contractual alignment and readiness.
• Identify and secure Key Personnel and align resources with opportunity requirements.
• Vet past performance records and manage inputs for proposals to ensure compliance and quality.

Qualifications

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.

• Bachelor’s degree in a related field.
• At least 10 years of relevant professional experience in Federal capture management and business development.
• Extensive experience working with Federal Departments and Agencies, such as Treasury (IRS, BFS), FDIC, SEC, Education (FSA), Commerce (Census), Energy, Justice, State, Transportation, and Labor.
• Proven leadership and management skills with the ability to lead teams and work collaboratively across departments.
• Superior organizational and time-management skills with the ability to prioritize and multitask effectively.
• Strong written and verbal communication capabilities.
• Exceptional analytical skills with experience in pricing models and execution strategies.
• Proficiency in MS Office 365 and other relevant tools.
• Skilled negotiator with a strategic mindset and sound decision-making abilities.
• Ability to navigate matrixed environments and work under uncertainty.

Preferred Skills:

• Expertise in shaping and influencing Federal procurement opportunities.
• Strong ability to drive collaboration between diverse teams, including operations, recruiting, and proposals.

Experience in leading cross-functional teams to deliver high-quality, compliant proposals.