Front Desk Associate

Job Description

Job Description

The Front Desk Coordinator ensures smooth daily operations by managing patient communication, scheduling, financial coordination, and administrative support to maintain an efficient and welcoming dental practice.
. Key Responsibilities
Patient Check‑In/Out — Greet patients, verify information, update records, and manage end‑of‑visit procedures.
Appointment Scheduling — Manage calendars, confirm appointments, handle cancellations, and optimize provider schedules.
Insurance Verification — Confirm eligibility, benefits, frequencies, and pre‑authorizations.
Financial Coordination — Present treatment plans, collect payments, explain balances, and process claims.
Phone & Communication Management — Answer calls, respond to messages, and maintain professional communication.
Record Management — Maintain accurate patient records and ensure HIPAA compliance.
Office Support — Assist with daily administrative tasks, reports, and office organization.

. Required Skills & Qualifications
Customer Service Skills — Friendly, professional, patient‑focused.
Dental Software Knowledge — Experience with Dentrix, Eaglesoft, OpenDental, or similar.
Insurance Understanding — PPO, HMO, Medicaid, pre‑auths, frequencies, limitations.
Communication Skills — Clear verbal and written communication.
Multitasking — Ability to manage phones, patients, and admin tasks simultaneously.
HIPAA Knowledge — Protect patient privacy and follow compliance rules.
Basic Accounting — Payment posting, balancing, and financial accuracy.

Preferred Experience
1–2 years in a dental office or medical front desk
Familiarity with treatment planning , insurance breakdowns , and claim follow‑up
Bilingual skills -Fluent in English and Spanish

Personal Qualities
Warm, welcoming, and patient‑focused
Detail‑oriented and organized
Calm under pressure
Team‑oriented
Problem‑solver with a positive attitude