Patient Financial Counselor - Full-Time - Onsite ($4,500 Sign on Bonus)

More Than Just Care, It's Community

Imagine doing meaningful work in a place where people vacation. That's life at Munson Healthcare - northern Michigan's largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties. If you want a career in healthcare and a lifestyle most people only dream about - with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Invested in You

• Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.
• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.
• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.
• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings

Job Description

A Day in the Life

• The Financial Counselor performs quality assurance for in-house and post discharged accounts by assisting the uninsured and underinsured patients, or the responsible party, in establishing a financial resource for their healthcare needs.
• Financial Counselors assist patients in applying for governmental and/or state programs. They are also responsible in assisting individuals with pre-service cost estimates, support in resolving insurance issues, and continuously monitoring various worklists for appropriate follow-up.
• Contributes to the team orientation of the Patient Accounts area and, as such, is responsible for proper communication with all department members. Contributes to the team orientation of MMC and, as such, is responsible for proper communication between Patient Accounts, and all other departments.
• Handles questions from patients or interested persons concerning insurance, credit, or other problems relating to the hospital. Responsible for data accuracy and input on the financial system. Provide cost estimates for patients anticipating hospitalization for MMC outpatient services, or regular admissions.
• Interviews in person or by phone, patients and relatives requesting credit arrangements. Counsels patients on payment options. Helps patients obtain financial assistance through appropriate state or federal agencies.
• Obtains and reviews pre-admission information on scheduled outpatients and inpatients. Resolves problems regarding insurance, lack of information, and provide financial advice as required. Accepts deposits, issues receipts, and makes payment arrangements on any unpaid balances. Verifies insurance benefits on problem accounts for all third-party payors.
• Follows-up with insurance companies by telephone and letter to obtain payment. Dictates and sends collection letters as required. Handles problem patient correspondence. Makes collection telephone calls. Handles incoming collection calls. Will collect when appropriate. Interviews prospective charity recipients, disseminates applications, and determines eligibility. Follow-up with the Department of Social Services and patients for documentation needed to complete applications.

Qualifications

What's Required

• Associate's Degree or two (2) years formal education or equivalent experience required.
• Two years' experience in customer service, healthcare, or business-related field.
• Knowledge of current third-party payer reimbursement preferred.
• Above average oral and written communication skills and the ability to converse well on the telephone and in face-to-face situations is required. Applicant must be warm, friendly and sensitive to the feelings and concerns of others.

Additional Information

$4,500 Sign on bonus with 2 year commitment!

Schedule: Monday thru Friday - 8:30a-5:00p

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.