Seasonal Customer Care Agent

Customer Support Representative

ITRCC is dedicated to delivering outstanding customer service focused on safety and built around our core values: Customer Service, Respect, Excellence, Stewardship, and Teamwork. Spanning 157 miles, across northern Indiana, ITRCC implements our core values to offer a safer and more efficient way of commuting. ITRCCs efficiency relies on our team members; at the ITRCC you wont just be part of a company, you will be part of a family who respects their members and strives to cultivate sustainability. We are actively involved in the community and care for the wellbeing of our team members.

Provide customer support to ITRCC patrons through multiple channels of communication. At ITRCC we have an open office concept where you will be working alongside other members of the administrative team. Your primary role will be to assist customers in managing their accounts.

Internal and external ITRCC customers

Customer Care Assistant Manager

Customer Care Lead

Performs all tasks safely, complies with all internal and external safety requirements, supports ITRCC safety culture, attends all safety trainings and completes all compliance trainings as required by ITRCC.

Upholds ITRCCs core values: Customer Service, Respect, Excellence, Stewardship and Teamwork (CREST).

Provides fast, friendly, and accurate information and assistance to all external and internal ITRCC customers via telephone, email, U.S. mail, and in person.

Handles all customer interactions within an average of five minutes.

Assigns proper disposition codes to customer interactions.

Accurately enters data into customer accounts while ensuring PCI security standards.

Utilizes multi-channel communication software to interact with customers.

Performs other duties as required.

Regular reliable attendance.

High school diploma/GED

Ability to type with speed and accuracy.

Ability to communicate with others under stressful conditions.

Ability to use common sense in making instant decisions.

Ability to remember minute details.

1-2 years experience in customer service industry

Must pass criminal background check.

Frequent standing and sitting

Frequent talking and hearing

Light physical effort

Heavy phone and computer usage

Fast paced environment

Monday-Friday in office: 9am-5pm (EST time)