Revenue Operations Manager

Revenue Operations ManagerEnergy CX is redefining the energy brokerage industry as the fastest-growing player in the US. By bringing cutting-edge technology, advanced analytics, and innovative solutions, we are disrupting a space that has operated in the dark for too long.About This JobEnergy CX is hiring a Revenue Operations Manager to build and own the revenue operating system that powers how the company makes decisions, turning fragmented data into a trusted, self-sustaining system for pipeline, forecasting, and capacity planning.This person will own HubSpot and the broader revenue tech stack, build the metrics and forecasting infrastructure the business runs on, and connect marketing, sales, customer success, and finance around a single source of truth, ensuring the right answers surface before anyone has to ask.Objectives of This RoleOwn and evolve ECX's revenue operating system, including pipeline intelligence, forecasting, and capacity planning, as the foundation for how the company makes revenue decisions.Own HubSpot and the broader revenue tech stack as the system of record, enforcing data quality standards across the full lead-to-cash lifecycleDiagnose and anticipate structural gaps in data, process, and cross-team handoffsBuild a metrics layer that runs on its own: pipeline, forecast, and revenue reporting that requires no manual reconciliationSupport GTM enablement infrastructure: comp plans, quota tracking, territory design, and capacity/headcount planningDaily and Monthly ResponsibilitiesMaintain revenue data integrity, covering stage exits, ACV fields, pipeline hygiene rules (auto-aging, closed-lost automation), and CRM data quality SLAsBuild and maintain the metrics layer, including ramp time, capacity, GRR, margin change, and other KPIs used across departmentsRun pipeline and rep diagnostics, surfacing stale accounts, coverage misses, and conversion red flags proactivelyOwn forecast and capacity planning, including coverage math, slippage tracking, quota modeling, and reconciling pipeline discrepanciesAdminister comp plans and quota tracking, and own/rationalize the broader revenue tech stackPartner with engineering on data pipelines connecting HubSpot to billing and internal analytics tooling, including ECX's ABEL decision engineSkills & QualificationsRequired: 5–8 years in revenue operations, sales operations, or GTM analytics at a high-growth B2B company, has built systems and instrumentation from messy data, not just inherited a working oneDeep HubSpot (or equivalent CRM) administration experience, has owned a CRM instance through a growth phase, including field governance and lifecycle-stage designStrong SQL and comfort working with data pipelines; validates numbers at the source rather than trusting dashboard outputSystems thinker who fixes root causes upstream rather than symptoms downstream, with a strong bias for actionUnderstands renewal/retention motion on top of new-logo pipelinePreferred: Experience with recurring-revenue metrics: CAC, LTV, renewal rate, revenue backlog, weighted average remaining contract lifeRamp, productivity, or capacity analytics experience, has measured or moved a ramp curve beforeExperience supporting territory/book design, capacity planning, and headcount modeling with GTM leadershipBackground transitioning from a producer role (AE, AM, or CSM) into operations, or experience with post-merger/post-migration data cleanupHiring Scam Alert: All official communication regarding job opportunities at EnergyCX will come from an @energycx.com email address. We will never ask for personal information, payment, or sensitive data through unofficial channels. If you receive any suspicious emails claiming to be from EnergyCX but using a different domain, please disregard them and report the incident to us.