Field Service Technician

Overview Drive the Future with Xos. Xos (NASDAQ: XOS) is a technology company and electric truck manufacturer on a mission to decarbonize commercial transportation. We design and build state‑of‑the‑art electric vehicles, develop advanced fleet‑management software, and create charging solutions that make fleet electrification seamless and cost‑efficient. The Role Xos is hiring an experienced Field Service Technician responsible for diagnosing, repairing, and reporting on Xos vehicles. Operating primarily in the field, this role requires a high level of productivity and self‑reliance while traveling. The Technician will take customer concerns, quantify them into actionable technical issues, and document causes, root causes, and corrective actions to improve production quality and field fixes. Exceptional customer service and comprehensive vehicle knowledge, including battery systems, are essential. This role focuses on servicing the East Coast and requires frequent multi‑state and international travel, including regular cross‑border travel to Canada. Responsibilities Diagnose, repair, and report on quality and design concerns on Xos vehicles and products. Collaborate with internal teams such as design, engineering, software, and external partners. Demonstrate proficiency in low voltage (LV) and high voltage (HV) electrical diagnosis, controls, and module programming. Apply in‑depth knowledge of basic electrical concepts, including the use of various volt‑ohm meters. Possess strong mechanical knowledge of commercial truck mechanical systems; preference for motors and harness systems. Provide professional customer‑facing support through in‑person interactions, phone, and email communications. Complete timely and accurate case notes, repair orders, and initiate new cases as required. Demonstrate professional appearance and effective communication skills on‑site and in remote interactions. Complete training objectives and certifications as assigned by management. Perform additional duties as assigned. Qualifications Proven proficiency with high and low voltage electrical systems. Associate’s Degree or vocational certificate in automotive service technology, or 4+ years of relevant experience. ASE certifications are a plus. CDL class A or B preferred. Proficiency in Google Suite applications. Ability to read and interpret electrical schematics. A valid driver’s license and a clean driving record are required. Ability to meet security clearance requirements and comply with all pre‑employment conditions. Legally eligible for international travel and admissible to Canada for business purposes. Available to travel 60–80% of the time, including overnight stays, weekends, holidays, and outside standard business hours; frequent cross‑border assignments to Canada. Physical Demands While performing the duties of this job, the employee is regularly required to talk or hear, stand, walk, use hands to finger, handle or feel, and reach with hands and arms. The employee is regularly required to lift over 50 pounds and work under commercial vehicles with personal protective equipment, in varying weather conditions. Salary Hourly: $30.00 – $35.00 (+ DOE) Benefits & Perks Comprehensive medical, dental, and vision coverage (PPO and HMO in California), with 100% covered employee premiums. HSA & FSA plans. PTO, sick time, and paid holidays. Generous company holiday calendar, including a winter holiday hiatus in December. Basic life & AD&D insurance, 100% covered by Xos, with optional additional coverage. Employer‑sponsored 401(k) via Betterment. Pet insurance coverage. Opportunities to learn, grow, and advance in your career. Commitment to Equal Opportunity Xos is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, gender, pregnancy, sex, sexual orientation, gender identity, gender expression, national origin, age, genetic information, ancestry, protected veteran status, disability, or any other basis protected by local, state, or federal law. Xos provides equal access to services and employment to all qualified persons. #J-18808-Ljbffr Xos Trucks