Client Service Representative, Derry, New Hampshire

Client Services Representative

Derry Animal Hospital, part of the Suveto network of hospitals, is looking for an experienced Client Services Representative to join our team! We are proud to serve the Derry, New Hampshire area for everything pet related.

At Derry, our singular goal is to provide compassionate medicine of the highest quality. We believe every patient is special and unique, deserving of individualized medical care. Communication, honesty and respect are the cornerstone of supporting the human-pet bond.

The Client Services Representative will provide high quality customer service that meets or exceeds the expectations of our clients. Support the doctors and support staff. Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion.

The position is fulltime.

Essential Job Duties

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
• Know vaccination protocol and common veterinary terms.
• Oversee the clinic flow.
• Manage and assist clients in the euthanasia paperwork and aftercare process.
• Discuss payment choices with clients.
• Assist with daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distribute daily mail and client/doctor correspondence.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• Perform other job duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment.

Derry Animal Hospital, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.