Quality Operations Manager

Quality Operations Manager

Eaton's ES AMER MFGSC division is currently seeking a Quality Operations Manager. The position will be based at our Beachwood, Ohio facility or remote within the U.S. Preferred Eastern Time Zone and close proximity to a major airport. The position will require 25% travel.

The expected annual salary range for this role is $146000 - $215000 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You'll Do:

The primary function of this position is to lead, facilitate and coordinate the activities to deliver performance levels that exceed customer expectations and maintain their satisfaction, for the ES Americas region. The position will be responsible for driving standardized processes across ESA, driving digitization and the use of AI analytics, achieving the stated goal of zero-defects quality performance, CONC to better than World Class Levels and Management Systems that support the Business needs of the organization.

Job Responsibilities:

• Lead the activities to drive performance that exceeds customer expectations, owning functional strategies that align ES strategies to achieve the goal of zero-defect quality and CONC to World Class Levels.
• Accountable for driving continuous improvement in Quality Management System, working to ensure the standards of EQMS, ISO9001:2015, IATF16949, AS9100 etc and deployed and maintained in our sites, as required.
• Accountable for driving performance improvements in all internal quality performance metrics.
• Lead the digitization of processes and practices, use of AI analytics and other thought leading activities
• Overall ownership of the High Severity Customer Quality Escape Process (HSCQE) for ES EMEA. Ensures timely escalation / communication of customer escape incidents, and coordinates with Division, Plant Quality and Supplier Quality colleagues to ensure appropriate containment and root cause preventive actions are undertaken with the utmost urgency. Provides on-site team support, as appropriate.
• Represent ESA in the Corporate EQMS committee, ensuring the needs of ESA and our customers are captured in any corporate QMS initiatives.
• Collaborate with other Eaton functions to maintain accurate performance indicators, taking specific ownership of the accuracy of quality related metrics such Customer DPPM, CONC, Supplier DPPM, etc.
• Work with all sites and divisions to identify gaps in operating performance, find the root causes and drive to improve the performance of those sites.
• Develop, maintain, and advance processes, policies and procedures and lead efforts to standardize and deploy best practices identified across the organization. Provide input to influence corporate/sector/group quality policies and procedures associated with supplier quality management systems.
• Builds organizational capability across the quality function. Ensures deployment of Eaton's quality functional excellence tool set.

Qualifications:

Basic Qualifications:

• Bachelor's degree from an accredited institution.
• Minimum 10 years of experience in quality, manufacturing or engineering
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Preferred Qualifications:

• Plant Quality Manager experience
• Experience leading teams or as a direct manager of people
• Experience working with Hyperscaler customers

Skills:

• Communication, Networking, Influencer

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

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We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.