Food Service Worker

Job Description

• As a Food Service Worker at the Exchange, you will be a part of an award-winning team. We are committed to hiring our military members and their families, along with anyone that wants to give back to those that serve. We offer various food opportunities- from Starbucks to Burger King and everything in between. And by joining us, you'll be a part of something great- we give back 2/3rd of our earnings annually to the military community.
• We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualify associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
• So what can you expect as a Food Service Worker at the Exchange?
• Greet every customer with eye contact and smile in your authentic way
• Acknowledge every waiting customer as soon as they arrive to the register to let them know you'll be right with them.
• Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
• Ensure customers have an extraordinary experience while shopping
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation
• We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
• Job Qualifications
• Able to lift up to 45 pounds (occasional lifting over 50 pounds)
• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge
• Additional Qualifications/Requirements
• Excellent attention to detail
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• Basic computer skills
• Fast food experience preferred.

Under designated supervision, prepares and serves simple foods and beverages. May operate an oven, deep-fat fryer, or other kitchen equipment in a situation where set procedures are followed and where cooking skills are not involved. This position requires associate to be friendly and passionately focused on delivering a personalized customer experience.

Additional Qualifications/Requirements

AVAILABILITY NEEDED: MON-FRI: 0900-1930, SAT: 1000-1730, SUN: 1000-1700. VARIOUS DAYS OFF. WITH PROPER NOTICE SCHEDULE MAY VARY DUE TO OPERATIONAL NEEDS. BE ABLE TO LIFT 50 LBS. MAY HELP PUT AWAY TRUCK DELIVERIES FOR ALL FACILITIES AND WORK UNDER EXTREME WEATHER CONDITIONS, HEAT AND COLD.

Job Qualifications

Education: High school or equivalent. Creditable job-related experience may be substituted for the education requirement on a 9 months for 9 months basis.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Major Duties

In a food activity other than a portable/stationary snack stand or mobile pushcart, performs the following: Serves one or more items of food such as salads, meats, vegetables, pizza, grilled items, sandwiches, desserts, ice cream, and beverages at a counter or steam table. Prepares simple salads, coffee, and tea. Replenishes food at serving stations.
May prepare and wrap sandwiches. May wash, pare, and cut vegetables and fruits. May make and serve fountain items such as banana splits, sundaes, milk shakes, soda, etc. May be required to decorate ice cream party favors using standard decorating patterns.
May prepare pizza to order by adding sauce, cheeses, meats, etc., to a purchased crust or select a frozen pizza and cook in an oven, e.g., pizza, microwave, or conventional. May place prepared foods, i.e., French fries, onion rings, etc., in a deep-fat fryer. Sets up glasses, silverware, butter, condiments, salads, bread, and cold beverages, as required.
In a mobile unit kitchen or other central kitchen facility, may operate a microwave or conventional oven for the purpose of heating simple food items as precooked roast beef, preformed hamburger patties, burritos, sausages, etc. Determines readiness by means of a timing device or by visual inspection and removes when done.
At a food activity that is a portable/stationary snack stand (flight line or theater snack stand), mobile pushcart, with either a steam counter or cold storage capacity, performs the following: Serves hot dogs, ice cream, pizza, popcorn, prewrapped sandwiches, beverages, snack items with related condiments or complimentary foods. Stocks appropriate food supplies prior to selling period and replenishes food and beverage items, as required.
Ensures that food and beverage items are properly heated or cooled, as appropriate. Maintains required documentation; checks returned inventory; and prepares daily cash report, and other related documentation.
Participates, along with supervisors/management staff, in the establishment and achievement of service and sales goals for the food facility. Assists in ensuring optimum stock availability by taking periodic stock counts, advising management staff of slow-moving, out-of-stock, defective, and damaged merchandise. Resolves customer complaints at the lowest level and informs management of barriers to meeting the optimal customer experience.
Collects money, rings sales on cash register, and makes change. Maintains required level of sanitation and cleanliness of work area. Actively communicates/promotes the benefits of the Military Star credit card to customers in order to drive sales growth and increase customer loyalty. Performs other related duties as assigned.