Member Services Team Member

Job Description

Job Description

FITNESS CENTRAL
Fitness Central is Chattanooga’s new, premier fitness club. We pride ourselves in providing exceptional facilities, state-of-the-art equipment, endless amenities, outstanding cleanliness and a welcoming, encouraging and supportive fitness community.  However, none of that would be possible without a high-quality group of people who push Fitness Central to become even better every day. Are you interested in joining our team? We are growing and we need your help.

SUMMARY OF DUTIES:

• Greet members & guests in a warm, friendly, and professional manner.
• Check members in and assist with general questions and needs.
• Answer phone calls and respond to in-person inquiries.
• Process new memberships and guest passes accurately.
• Handle POS transactions and payments with attention to detail.
• Maintain a clean, organized front desk and lobby area.
• Restock beverages, snacks, and merchandise as needed.
• Assist with opening and closing procedures.
• Support team members during busy periods.
• Cover shifts as needed, including mornings, evenings, weekends, and holidays.
• Work flexibly between both club locations as needed.

REQUIRED KNOWLEDGE & SKILLS:

• Previous customer service or front desk experience preferred (fitness, hospitality, or retail a plus.)
• Basic computer and POS system proficiency.
• Strong communication and interpersonal skills; ability to interact positively with members, guests, & staff.
• Reliable, punctual, and dependable with a strong work ethic.
• Ability to multitask and stay organized during busy periods.
• Team oriented mindset with a flexible and positive attitude.