Director, Stores Capital Projects

GENERAL PURPOSE

The Director, Store Capital Projects is responsible for leading the planning and execution of all existing stores projects (i.e., Refresh, Remodels, Capacity Ads, Special Projects, and Ad Hoc projects), and working directly with external vendors while supporting Field Teams throughout the process.

This role leads a team of Managers, Project Leads and Coordinators (both FTE and contractor) who are responsible for ensuring all projects are completed on budget and on time. This includes ensuring processes are optimized, clear, and documented for both internal teams and 3rd party installers, executing ongoing management of all installation vendors, as well as sourcing and training of new vendors, and creating and approving capital and expense budgets and monthly forecasts. Strong collaboration with internal Store Planning and Design partners (who own CAD / store drawings), Fixture Purchasing (who ensures fixtures are available for all projects), Merchandising and Signage Teams, I.T, and Loss Prevention is critical.

This role leads the team who will be the main point of contact for the Field and Corporate business partners during each phase of the project. This includes ensuring the team works, and actively communicates, with all key business partners to meet timelines, react to feedback in a timely manner, troubleshoot issues and anticipate opportunities to improve processes and service levels. This role will also be the main point of contact for the Store Operations executive team and will provide ongoing statuses (such as decks and dashboards). The Director supports the Senior Director in the development and execution of all team priorities and strategies.

ESSENTIAL FUNCTIONS

• Is responsible for ensuring all installation and Operations activities are completed per the project timeline, with minimal errors and go-backs, and on budget
• Ensures all corporate tools, reporting, and schedules are executed as planned, issues are identified and fixed early, and processes are designed to minimize shortages, go-backs, and provide high level of customer service to Stores
• Leads the team to ensure all end-to-end Field processes including all timelines, training, and manuals are optimized, clear, and concise; ensures all Initiatives and Best Practices are communicated in ways that apply to all projects
• Ensures the leadership team is effectively prioritizing and planning all workload
• Leads the development of annual budgets (includes 5-year plan and budget revisions), approves monthly forecasts, and secures funding as needed for unanticipated fixture and operational needs
• Travels to Ross and dd’s discounts stores to oversee quality and delivery of fixtures, installation, and execution of all operational activities
• Acts as main point of contact for the Store Operations Leadership team and provides ongoing statuses
• Responsible for establishing a high performing team through ongoing development, engagement, and performance management of direct reports. Ensures direct reports have tools and training to cascade levers of high performance across the pyramid.
• Drives the sourcing and onboarding of all installation vendors; works with Strategic sourcing to drive RFPs and develop contracts and SOWs; manages the ongoing performance of installation vendors and makes recommendations on whether to keep or terminate vendor relationships based on performance
• Signs off on communication and communication plans to Stores throughout all projects
• Supports the Senior Director of BMR and Existing Store Capital in the development and execution of team strategy and priorities including the creation of tools and processes that will drive consistencies and process efficiencies within the existing capital team
• Special projects and other activities as required

COMPETENCIES

• Building Effective Teams
• Developing Talent
• Collaboration
• Organizational Agility
• Ensures Accountability & Execution
• Manages Conflict
• Business Acumen
• Plans, Aligns & Prioritizes

QUALIFICATIONS & SPECIAL SKILLS REQUIRED

• 4+ years of experience in vendor management, project management and operational support preferably in a retail environment
• Strong leadership, collaboration, and communication skills
• Strong project management and problem-solving skills required
• Ability to successfully influence and drive results through cross-functional partnerships
• Strong customer focus. Anticipates customer needs and takes action to meet them; continually searches for ways to increase customer satisfaction and improve processes
• Strong experience with developing budgets, monthly forecasts and reporting
• Strong vendor management and negotiation skills
• Advanced proficiency in Word, Excel and Power Point
• Able to travel as required

EDUCATION / CERTIFICATIONS

• B.S. degree in Business or related field, preferred.

PHYSICAL REQUIREMENTS

• Consistent timeliness and regular attendance
• However, this role can perform duties effectively using a combination of in-office and remote work
• Job requires ability to work in an office environment, primarily on a computer
• Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc
• This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback
• Vision requirements: Ability to see information in print and/or electronically

SUPERVISORY RESPONSIBILITIES

• Project Lead (FTE and contractors)
• Project Coordinators (FTE and contractors)
• Manager of Existing Capital Projects