Project Manager / Service Delivery Lead

Temporary

Think Tank, Inc.

Washington DC

*Applicants must be US Citizens or permanent residents

*Hybrid Position in Washington DC

*Position is subject to contract award

Position Description

Leads the delivery of FMS-NG Operations, Maintenance, and Enhancements (OM&E) services. Responsible for managing system operations, service delivery, stakeholder communication, and compliance with EXIM processes. Oversees Agile releases, incident resolution, and backlog reduction. Coordinates with OCFO, OCIO, auditors, and infrastructure teams. Ensures adherence to change control, release management, and security practices. Drives continuous improvement and operational efficiency. Acts as the single point of contact to COR and leadership. Ensures deliverables, reporting, and SLA performance are met consistently.

Minimum Qualifications

Bachelor's degree in Computer Science, Information Systems, Business Administration, Finance, or related field (Master's preferred). 18+ years of experience managing large-scale federal IT programs. PMP certification required; Agile/SAFe and ITIL certifications preferred.

Technical Skills

Extensive experience in federal financial systems (Oracle EBS preferred), program governance, Agile and SAFe methodologies, ITIL service management, AWS/cloud-hosted enterprise systems, risk management frameworks, and compliance (FISMA, FISCAM). Ability to manage multi-million-dollar programs and cross-functional teams.

Soft Skills

Executive communication, leadership, strategic thinking, stakeholder engagement, negotiation, conflict resolution, decision-making under pressure.

Responsibilities

Lead OM&E delivery for FMS-NG
Manage Agile releases and backlog
Coordinate with OCFO, OCIO, auditors
Oversee Jira tracking (CRs, tickets)
Manage risks/issues
Ensure SLA compliance (uptime, tickets)
Drive reporting (weekly/monthly)
Support audits (FISMA/FISCAM)
Manage change control board interactions
Ensure documentation completeness

Apply

Vacancy posted 24 days ago

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