Project Manager / Service Delivery Lead

Temporary

Think Tank, Inc.

Washington DC

*Applicants must be US Citizens or permanent residents

*Hybrid Position in Washington DC

*Position is subject to contract award

Position Description

Leads the delivery of FMS-NG Operations, Maintenance, and Enhancements (OM&E) services. Responsible for managing system operations, service delivery, stakeholder communication, and compliance with EXIM processes. Oversees Agile releases, incident resolution, and backlog reduction. Coordinates with OCFO, OCIO, auditors, and infrastructure teams. Ensures adherence to change control, release management, and security practices. Drives continuous improvement and operational efficiency. Acts as the single point of contact to COR and leadership. Ensures deliverables, reporting, and SLA performance are met consistently.

Minimum Qualifications

Bachelor's degree in Computer Science, Information Systems, Business Administration, Finance, or related field (Master's preferred). 18+ years of experience managing large-scale federal IT programs. PMP certification required; Agile/SAFe and ITIL certifications preferred.

Technical Skills

Extensive experience in federal financial systems (Oracle EBS preferred), program governance, Agile and SAFe methodologies, ITIL service management, AWS/cloud-hosted enterprise systems, risk management frameworks, and compliance (FISMA, FISCAM). Ability to manage multi-million-dollar programs and cross-functional teams.

Soft Skills

Executive communication, leadership, strategic thinking, stakeholder engagement, negotiation, conflict resolution, decision-making under pressure.

Responsibilities

Lead OM&E delivery for FMS-NG
Manage Agile releases and backlog
Coordinate with OCFO, OCIO, auditors
Oversee Jira tracking (CRs, tickets)
Manage risks/issues
Ensure SLA compliance (uptime, tickets)
Drive reporting (weekly/monthly)
Support audits (FISMA/FISCAM)
Manage change control board interactions
Ensure documentation completeness

Apply

Vacancy posted 24 days ago

Similar jobs that could be interesting for youBased on the Project Manager / Service Delivery Lead in Washington DC vacancy

Federal Program Manager - IT Service Delivery & PMO Lead
...opportunity for a Program Manager requiring a Public... ...the contract's IT support services and deliverables. In this... ...leadership and direction for Project and Program management... ...project management support, leading to high-quality client delivery Maintain overall...
Project
Full time
Contract work
Flexible hours
Actionet
Washington DC
2 days ago
Field Service Technology Delivery Lead Manager
...standout products and services; by building and delivering... ...and purpose. We help leading brands create and... ...taxonomy, rights and asset management, analytics, and... ...capability technology Delivery Lead to join our Song... ...relationship, financials, project delivery, resourcing,...
Project
Live in
Work at office
Local area
Accenture
Arlington, VA
4 days ago
Technical Project Manager
$178k - $198k
...opportunity for a Technical Project Manager that requires a Public Trust... ...information technology (IT) projects. Lead and guide the work of... ...Integration and Continuous Delivery and Continuous Deployment... ...Cyber Security and IT Managed Services. With 26+ years of stellar...
Project
Full time
Contract work
For contractors
Immediate start
Remote work
Flexible hours
ActioNet.
Suitland, MD
3 hours ago
Senior Project Manager - Field Operations
$95k - $125k
...Maryland. Take ownership of project budgets, operational... ...field teams, equipment, and service delivery. Report directly to senior... ...over operational decisions. Lead experienced operations, fleet... ...budgets or P&L, experience managing municipal or public utility...
Project
Full time
Contract work
Work at office
Local area
Orion Placement
Washington DC
2 days ago
Project Manager
$150k - $180k
...Legal Project Manager Hybrid | Competitive Salary + Excellent Benefits... ...globally recognised professional services organisation to recruit an... ...to shape strategy, improve delivery, enhance client experience... ...work with one of the world's leading professional services organisations...
Project
Full time
Strictly Recruitment
Washington DC
2 days ago
Adobe Delivery Lead Sr. Manager
...Accenture helps the world's leading enterprises reinvent... ...our Reinvention Services, we offer broad expertise... ...:A highly effective Delivery Lead to join our team.... ...relationship, financials, project delivery, resourcing,... ...will have experience managing programs that combine...
Project
Work experience placement
Live in
Work at office
Local area
Accenture
Arlington, VA
19 hours ago
Residential Builder Services Lead Project Manager
...Dewberry Engineers Incorporated in Lanham, MD seeks a Lead Project Manager to act as the primary project and client lead... ...home builder accounts within Builder Services. You will direct all aspects of project delivery across planning, budgeting, scheduling, and technical...
Project
Dewberry
Lanham, MD
2 days ago
FOIA Project Manager
...qualified candidates for a potential Project Manager position in support of an anticipated... ...project personnel to support effective service delivery, workforce coordination, reporting, and... ...or contracts preferred. Experience leading teams and managing multiple priorities...
Project
Contract work
Work at office
TechOp Solutions International
Washington DC
2 days ago
Service Delivery Manager
...maintaining alignment with delivery, practice, and sales... ..., empowering teams to manage the end-to-end delivery... ...successful outcomes. ● Lead awareness sessions on... ...the definition of new services. ● Contribute to internal... ...to clients, ensuring project scope, IT...
Project
Full time
Confidential
Washington DC
2 days ago
Portfolio Manager (Facility Operations & Project Management)
...Portfolio Manager The City of Alexandria is located in Northern... ...initiatives. The position applies project management principles,... ...resources, and supporting project delivery. The employee works under... ...trades staff, contractors, and service providers Ability to...
Project
Contract work
For contractors
Local area
City of Alexandria Virginia
Alexandria, VA
4 days ago
Manager, Operations
$73k
...The Operations Manager provides strategic and operational support... ...functions manages key projects and serves as a liaison between... ...operational efficiency and service delivery while supporting the Associate... ...Special Projects & Initiatives Lead or support special projects...
Project
Full time
Ardmore Career
Lanham, MD
7 days ago
Technology/Healthcare Delivery Lead Senior Manager - Payer
...Accenture helps the world's leading enterprises reinvent... ...our Reinvention Services, we offer broad expertise... ...experienced Program Delivery Lead to lead complex,... ...As an Accenture Senior Manager, you will also play an... ...SAFe, or similar program/project delivery certification...
Project
Work experience placement
Live in
Work at office
Local area
Accenture
Arlington, VA
4 days ago
CONVENTION SERVICES MANAGER
As the Convention Services Manager, you play a pivotal role in creating exceptional... ...other event documentation· Lead pre-convention and pre-event... ...ensure exceptional service delivery· Build strong client... ...YouExceptional organizational and project management skillsStrong...
Project
Dimension-Hospitality,-LLC
Arlington, VA
1 day ago
Global Network Services Manager
...our global, professional services client. Candidates outside... ...The Global Manager Network Services will lead a team responsible for the... ...Coordinate with IT leadership, project managers, vendors, and other... ...availability, performance, service delivery, and improvement...
Project
Full time
Remote work
Stone Search
Washington DC
29 days ago
Cyber Service Delivery Project Manager (Associate)
Lafayette Group (LGI) seeks a Project Management Consultant - Cyber Service Delivery - Associate to support the Cybersecurity and Infrastructure Security Agency (CISA) in managing cyber shared services for federal agencies and critical infrastructure. You will engage customers...
Project
Lafayette Group Inc.
Arlington, VA
2 days ago
Facilities Manager
$100k - $125k
...combining world class services, advisory and technology... ...involves:As Facilities Manager, you'll serve as the single... ..., manage service delivery, and ensure satisfaction... ...strategic short and long-term projects. This role requires you... ...-to-day will look like:Lead implementation of...
Project
Daily paid
Temporary work
For contractors
Night shift
JLL
Alexandria, VA
1 day ago
Senior Building Services Project Manager
...About the role Turner & Townsend is seeking an experienced Senior Building Services Project Manager to lead the delivery of complex building services projects across commercial real estate life sciences healthcare industrial and other capital project sectors. The...
Project
Full time
For contractors
Remote work
Flexible hours
Turner & Townsend
Washington DC
a month ago
DHS USCIS RAIO On-Site Administrative Support Services Team Lead
...Administrative Support Services- On-Site Lead Are you looking for a challenge... ...performance and service delivery. This position supports the... ...concerns. Support contractor management and site leadership to... ...Three (3) years of overall project management experience obtained...
Project
Full time
Contract work
Part time
For contractors
Work at office
Terrestris Global Solutions
Suitland, MD
1 day ago
Facilities Project Manager - Government Services
$105k - $125k
...healthcare facilities, and leading commercial clients in Washington... ...superior facility support services, we answer the call. We... ...opening for an Assistant Project Manager in Arlington, VA supporting... ...facility operations, service delivery, and contract performance....
Project
Contract work
For contractors
For subcontractor
Work at office
Immediate start
EMCOR Group
Arlington, VA
2 days ago
Digital Account Manager
...opportunity for a Digital Account Manager for our client in Washington... ...brands and ensuring great service and delivery of our search, social media... ...account manager will also lead, plan and execute on all... ...independently and as part of the project team to strict deadlines ~...
Project
Flexible hours
The Altip Group
Washington DC
1 day ago
Enterprise Operations Manager
...Enterprise Operations Manager | Req#4270 ActioNet has... ...-to-day operations of services, including incident , service... ...practices related to Project Management, SDLC, and... ...(IT) projects. Lead and guide the work of technical... ...and sustaining Service Delivery Excellence....
Project
Full time
Contract work
Work at office
Flexible hours
Actionet
Washington DC
3 hours ago
Creative Services Manager - Brand & Design Lead
A leading trade association in healthcare distribution is seeking an experienced marketing professional to oversee the creation... ...advertisements, and printed collateral. The role involves managing design projects, collaborating with internal teams, and maintaining brand guidelines...
Project
Flexible hours
Health Industry Distributors Association (HIDA)
Alexandria, VA
2 days ago
Program Manager - IT Service Delivery
$160k - $200k
...Posted: 2026-11-03 Category: Program Management Subcategory: Program Mgmt... ...SAIC seeks a Program Manager to lead all aspects of IT service delivery and client relationship management... ...cybersecurity programs, IT operations, project/portfolio management, enterprise services...
Project
Full time
Contract work
For contractors
Remote work
Shift work
SAIC
Arlington, VA
4 days ago
Program Manager Enterprise SOC Services (Secret Clearance)
...winning cybersecurity services firm focused on high-profile... ...seeking a Program Manager – Enterprise SOC... ...play a critical role in leading strategic SOC consolidation... ...or managed-services delivery models, including... ...relevant experience. ~ Project Management Professional...
Project
Contract work
Temporary work
ShorePoint LLC
Washington DC
1 day ago
Physical Security Contract Manager
$165 per hour
...DescriptionPOSITION SUMMARYThe Contract Manager is responsible for the overall... ...while maintaining the highest standards of service delivery. The Contract Manager provides oversight... ...safeguarded, and accounted for.Plan and manage projects, allocate resources effectively,...
Project
Contract work
Work at office
Flexible hours
Weekend work
Constellis
Washington DC
1 day ago
Custodial Operations Manager
...Responsible for overseeing and managing all aspects of custodial... ...performance, cost control, consistent service delivery across all sites, and the... ...and equipment for each project. Define key performance... ...services. Supervise and lead a team of custodial staff, including...
Project
Work at office
Sustainable Facilities Management Services
Washington DC
3 days ago
Legal Project Manager
$136k - $187k
...Senior LPMs to secure, design and lead on the process control of projects. Delegate and manage work of the Legal Project Coordinators. Ensure successful delivery of tasks within both client- and... ...future needs / opportunities for new service delivery and lead on analysis and...
Project
Part time
Work at office
Local area
Worldwide
Flexible hours
Baker&McKenzie
Washington DC
19 hours ago
Senior Project Manager, Strategic Initiatives and Operations
$95.35k - $131.11k
...Affairs and Dean of Students (VPSA), the Senior Project Manager, Strategic Initiatives and Operations leads high-impact projects that advance divisional priorities... ...processes and operational models to enhance service delivery.University Committee StaffingManage the...
Project
Temporary work
Part time
Visa sponsorship
Work visa
Monday to Friday
Night shift
The George Washington University
Washington DC
1 day ago
Assistant Service Manager
...Position Summary The Assistant Service Manager shall incorporate the Fidelity Mechanical Services... ...ensuring timely and effective service delivery, and fostering positive customer... ...hours versus actual labor hours to ensure projects remain within budget and are completed...
Project
Full time
Contract work
Work at office
Monday to Friday
Weekend work
Afternoon shift
Fidelity Building Services Group
Beltsville, MD
2 days ago
Federal Contact Center Program Manager
...Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking... ...center program, ensuring all project requirements are met and... ...maintains high-quality service delivery, and drives continuous improvement...
Project
Contract work
For subcontractor
Remote work
Systems Integration, Inc.
Washington DC
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Project Manager / Service Delivery Lead. Be the first to apply!