Night Auditor

Job Description

Job Description

Benefits:

• Employee discounts
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Overview:
The Night Auditor serves as the Front Desk Attendant during the night shift and will be responsible for compiling and organizing several end-of-day reports each shift.

Schedule:

• Monday-Friday, 11pm-7am 
• Weekend availability is a plus
• Overtime as needed
• Holidays as needed

Primary Duties and Responsibilities:

• Welcome all guests in a friendly, prompt, and professional manner, being sure to give recognition to Rewards Club Members and returning guests.
• Check guests in, issue room keys, and provide information on hotel services and room location.
• Ensure necessary identification is taken from guests at check-in.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns promptly and courteously.
• Accurately record guest information and preferences in the Hotel’s internal system.
• Check guests out; resolve any late or disputed charges.
• Accurately process all cash and credit card transactions using established procedures.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Take action to solve guest problems/complaints using appropriate service recovery guidelines.
• Follow established hotel safety protocols and procedures at all times; immediately report any health and safety incidents, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty.
• Assist with booking guest reservations for individual or group stays, which may be requested either by phone or from within the hotel; process cancellations, revisions, and information updates on reservations as requested.
• Perform Night Audit duties, such as posting room and tax and preparing the front desk for the new day.
• Other duties as assigned.

Qualifications and Requirements:

• High school diploma or equivalent is preferred.
• Basic computer skills and Microsoft Suite experience required.
• 1-year experience working in a hotel or similar hospitality role preferred.
• A qualified candidate for this role will have excellent customer service skills, strong communication skills, and great attention to detail.