Technical Product Suppt Specialist-Fluid Power

Technical Product Support Specialist-Fluid Power

We are hiring a Technical Product Support (TPS) Specialist for our fluid power product support team. In this specialized role you will assist our customers by telephone by selecting the right product, providing post-sales support, and answering product application and troubleshooting questions for a large range of Grainger products.

You will communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members. Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog.

Follow established processes and published schedule when customer need is greatest to help ensure we can support our customers and exceed customer expectations. Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells. Capture and forward feedback product teams about products based on interaction with customers and field team members.

You have 7+ years of relevant job experience in the application, installation, maintenance, troubleshooting and repair of pneumatic & hydraulic systems and equipment. Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors. The successful candidate will be experienced in the application, installation, maintenance, troubleshooting and repair of pneumatic & hydraulic systems and equipment. Relevant job experience may include industrial hydraulics and/or pneumatics, experience maintaining air compressors and air tools, and military experience may include: aircraft hydraulics and pneumatics systems maintenance.