Front Desk Agent

Job Title: Front Desk Agent

Department: Rooms

Reports To: Front Office Manager

Status: Full-time, Seasonal

Pay: $22 Hourly

L ocation: Gurney's Resorts & Seawater Spa, Montauk, NY

About Us:
Gurney's Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests.

Job Summary:
As a Front Desk Agent, you will be the first point of contact for our guests, delivering exceptional service and ensuring their stay is seamless and memorable. This role requires a welcoming demeanor, outstanding communication skills, and the ability to handle multiple tasks efficiently in a fast-paced, luxury resort environment.

Key Responsibilities:

• Handle all aspects of the guest check-in and check-out process, ensuring accuracy and efficiency.
• Assist with reservations, modifications, and cancellations as needed using OPERA and other relevant systems.
• Provide exceptional guest service by addressing inquiries, resolving issues promptly, and offering personalized recommendations for on-site and local experiences.
• Process payments and maintain accurate records of guest folios, ensuring all charges are correctly applied.
• Work closely with other departments, such as Housekeeping and Maintenance, to ensure guest requests are fulfilled promptly.
• Maintain accurate logs and reports, including shift summaries and incident documentation.
• Maintain a polished, professional presence at the front desk and lobby area, embodying Gurney's brand standards.

Qualifications:

• Previous experience in front desk or hospitality roles preferred, especially in a luxury resort setting.
• Proficiency in OPERA PMS or similar property management systems is a plus.
• Excellent communication and interpersonal skills.
• Strong multitasking abilities and attention to detail.
• Ability to remain calm and professional in high-pressure situations.
• Availability to work flexible hours, including weekends, holidays, and evenings.
• A commitment to delivering exceptional guest experiences.

Physical Requirements:

• Ability to stand, walk, and move around the front desk and lobby area for extended periods, including during busy check-in and check-out times.
• Occasionally lift and carry items up to 20-30 pounds, such as guest luggage, packages, or office supplies.
• Frequent bending, reaching, and twisting to access files, supplies, and equipment.
• Manual dexterity to handle or operate office equipment, including telephones, computers, and printers.
• Good vision to read screens, documents, and small print; good hearing to communicate effectively with guests and team members.
• Ability to speak clearly and effectively to convey information to guests, team members, and other departments.

Pay range and compensation package

• $22 per hour
• Paid time off
• Employee discounts on accommodations, dining, and spa services
• Opportunities for professional development and career growth