Network Engineer

Network Engineer - Professional ServicesJoin a people-first, flexible company that puts employees first. We're proud to be consistently named one of CNY's Best Places to Work and recognized by MSSP Alert as a 2025 Top 250 Managed Security Service Provider for the sixth consecutive year.Enjoy a balanced 37.5-hour work week, 100% employer-paid health insurance, up to a 4% 401(k) match, and a culture that champions growth, learning, and work-life balance. We believe great work happens when you're supported—both on the job and beyond.Please Note: This is an in-person role based out of our Rome or Syracuse offices. You must live in Central NY to apply. You must be legally authorized to work in the United States.Job SummaryThe Network Engineer works as part of a professional services team responsible for providing proactive IT infrastructure support and operations management across multiple IT infrastructure platforms (on-premises, private cloud, public cloud).The role of the professional services team is to develop standards, best practices and deliver common IT operations management tasks consistently across a diverse client base, ensuring high quality service delivery and superior IT operations management for our clients.The Network Engineer is a specialist in the network domain and has a broad, general knowledge of the systems domain.The Network Engineer has a technical view across all clients simultaneously and is responsible to analyze reactive service metrics and identify areas of improvement for service delivery which will result in the reduction of reactive service requests and prevent issues from reoccurring.The Network Engineer is the internal SME for technical tools, services and technologies and strives to automate manual work wherever possible within the service delivery areas. The Sr. Network Engineer must balance confidentiality, integrity and availability.Essential Functions:Network ManagementResponsible for Network Administration and Security (Firewalls, Routers, Switches, Wireless Access Points, etc.)Work with Professional Services and Security on network designsPerform hardware replacement / upgradesPerform scheduled upgrades as needed (Firmware, IOS updates / critical patches, blacklist IPs, etc.)Maintain network documentation for all clientsSetup, configure and manage network monitoring and alertingResponsible for network performance management, tuning and capacity planningEnsure network equipment configurations are documented and backed up for all clientsOther duties as assignedVoIP Phone System ManagementManage and maintain Microsoft Teams and Call Manager VoIP phone systemsPerform VoIP phone systems patching and upgradesEnsure systems configurations are documented and backed up for all clientsTools Deployment, Configuration and MaintenanceSetup, configuration and management of network monitoring and alerting systems to ensure alerts are configured appropriately and distributed via email/texting or phone, alerting all relevant parties.Set up and review network monitoring Metrics and respond proactively, before symptoms appearManage and maintain other tools used to centrally maintain multiple infrastructure platformsNetwork Tools training for other team membersLook at tools through the lens of efficiency, reduce complexity, clicks, timeAutomationImprove efficiency with automation and proceduresDevelop and maintain automation routines and troubleshooting scripts to automate routine tasks such as Patch Management, bug fixes, security policies, etc.Develop automated reports to provide metrics to other teamsResearch and strive to further improve existing automation where possible.Maintain Documentation for common tasks to provide consistent service delivery across all clientsDevelop and maintain Standard Operating Procedures (SOPs) or playbook for basic operation of each facet of the network infrastructureMaintain Documentation for network management tools and servicesMaintain change management recordsPerform daily, weekly and monthly maintenance, as needed to keep the IT infrastructure functional and prepared for various potential interruptionsEnsure device configuration are updates in ConnectWise and plan for expirations and end of support on all network devicesMake DNS changesRoutinely checks both service and pre-sales boards to ensure tickets are worked and follow-through until closedSchedule and manage planned maintenance windows effectively communicating to all clients prior to, during and after the planned maintenanceDevelop Subject Matter Expertise in network management and operational best practices.Mentor othersObtain and sustain necessary certifications for M.A. Polce to maintain partnership status with vendors.Participate in the "After Hours On-Call Support" rotationWorks off-shift, nights, holidays and weekends as needed to support problem resolution or infrastructure upgradesDemonstrates the ability to work efficiently and effectively without supervision.Other duties as assignedRequired Qualifications:BS in Information Systems Management, Computer Science, Cybersecurity or other Information Technology discipline or equivalent in experienceCCNA CertificationMinimum of 3 years' experience in network management, TCP/IP fundamentals (DNS, FTP, SSH, ACL, VLAN, DMZ, BGP), Routing and SwitchingMinimum of 1 years' experience with IT Infrastructure Operations ManagementCustomer Service focusedAttention to DetailAbility to work under stressful situationsExcellent oral and written communication skills, including the ability to interact effectively with customers, support staff, sales team, vendors and peers.Excellent organizational skills with ability to team with others to develop and deploy projects and solutions.Ability to obtain and maintain security clearances for our clients (if needed)Hold a valid drivers' license and be able to commute to client locationsPreferred Qualifications:Experience managing network devices such as firewalls, routers, switches, wireless, etc. (Cisco, Meraki, Ubiquiti, Fortinet, etc.)Experience with VoIP solutions (Microsoft Teams, Cisco Call Manager, etc.)Experience with network monitoring toolsExperience with NextGen Firewalls (NGFW)Experience with Cisco FirepowerDesired Certification/Licensing:Education:BS in Information Systems Management, Computer Science, Cybersecurity or other Information Technology discipline or equivalent in experienceOther Requirements:Ability to pass a background checkCertification(s):CCNA (Cisco Certified Network Associate) or CCNP (Cisco Certified Network Professional) preferredFortinet Certified Professional (FCP) preferred