Desktop Support Specialist

Our client, a leading organization in the technology sector, is seeking an Associate IT User Support to join their team. As an Associate IT User Support, you will be part of the IT Support Department supporting the IT operations at the Solon R&D Site. The ideal candidate will demonstrate problem-solving skills, effective communication, and a proactive attitude, which will align successfully in the organization. Job Title: Associate IT User Support Location: On-site in Solon, Ohio What's the Job? Provide Tier I technical support to end-users via phone, email, Teams, or in-person, ensuring timely resolution of issues. Collaborate with other IT teams to resolve complex technical issues and **escalate** problems when necessary. Coordinate with vendors and third-party service providers to resolve issues and manage repairs or replacements. Support initial computer setup for new employees to ensure smooth onboarding. Maintain the functionality of IT systems and infrastructure for the site, including hardware, software, and peripherals. What's Needed? Minimum Bachelor's Degree in Business or Technology-related field or IT Certification. At least 1 year of hands-on IT/IS experience with relevant system software such as Microsoft Windows, Active Directory, Microsoft Exchange/Outlook, Microsoft Office, Adobe Connect, and Microsoft Teams. Strong problem-solving and implementation skills. Excellent written and verbal communication skills. Experience in inventory management of hardware and software. What's in it for me? Opportunity to work in a dynamic and innovative environment. Gain valuable experience supporting a variety of IT systems and infrastructure. Collaborate with a diverse team of professionals dedicated to excellence. Develop your skills in a supportive and growth-oriented setting. Be part of a company committed to inclusion and professional development. Upon completion of waiting period, consultants are eligible for: Medical and Prescription Drug Plans Dental Plan Vision Plan Health Savings Account Health Flexible Spending Account Dependent Care Flexible Spending Account Supplemental Life Insurance Short Term and Long Term Disability Insurance Business Travel Insurance 401(k), Plus Match Weekly Pay About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions. Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com. #J-18808-Ljbffr