Medical Assistant/Intake Clerk

Job Description

Job Description

The Medical Assistant/Intake Clerk will perform a combination of administrative and clinical tasks within a healthcare setting. These professionals commonly work alongside other medical staff under the supervision of a physician. Additionally, their role can be an essential part of a healthcare team, as their responsibilities help keep the facilities they work in organized and operating efficiently. The Medical Assistant/Intake Specialist will facilitate activities and admissions for the Safe Haven Unit, obtain demographics and insurance information on all clients, create a weekly manifest, and ensure compliance with the Department of Corrections (DOC) requirements.

Essential functions include but are not limited to the following:

• Responsible for intake processes and paperwork to ensure compliance with Recovery Kentucky guidelines

• Responsible for reviewing client medical history to determine program eligibility and

• Coordinating medical services with community referrals.

• Oversee referrals/appointments to outside providers according to procedure and protocols, and ensure regular inoculations and trainings for CPR and First Aid are met as regulations required following policy and procedures set by Health Services

• Responsible for Department of Corrections data, and for entering data into Kentucky Offender Management System (KOMS) 

• Ensure DOC compliance, including assist with DOC inspection in information, update list of DOC referrals, attend DOC meetings, communicate with probation and parole officers, update photos of DOC residents in KOMS annually

• Responsible for client obtaining demographic and insurance information, and for ensuring information is complete and accurate in registration systems, and communicates such information to all parties involved

• Responsible for taking calls (only in an emergency) after hours when medical incidents arise

• Review DOC Post or Pre-Sentencing Investigation forms for program compatibility 

• Assist in pre-screening for potential clients and referrals

• Create weekly manifest and schedule drug testing 

• Complete required documentation and reporting

• Help in monitoring the back desk from 8-4 and ensure that clients are given medical education regularly through classes 

• Attend a minimum of 20 hours of staff training annually

• Ensure proper data collection, documentation and reporting

• Complete and report all Program discharge summaries and ensure the necessary parties receive a copy

• Other tasks as assigned 

• Minimum Medical Assistant or CMA certification (LPN preferred)

• Minimum one year of customer service experience preferred

• Certified in DOC Portal curriculum or ability to become certified within 3 months

• Computer and clerical skills, with proficiency in Microsoft Excel or ability to become proficient

• Experience working with a treatment facility in the detox, residential, partial and/or intensive outpatient (IOP) preferred

• A valid Driver’s License

• Excellent verbal and written communication skills and strong attention to detail