Crisis Intervention Specialist

Crisis Intervention Specialist Mobile Outreach Program Pay rate: $23/hour Join The Opportunity Alliance (TOA) We’re hiring full-time Crisis Intervention Specialists for our Mobile Crisis Response & Outreach Program! The Crisis Intervention Specialist is a professional social work position for Cumberland County Crisis Response program (CCCR). This position provides direct service and immediate intervention as identified and appropriate to the provision of crisis intervention and stabilization services; both in the field and through the Crisis Telephone Response system. What You’ll Do: Respond to and support adults, children, and families in mental health crises Engage, de-escalate, assess needs, and develop collaborative action steps Provide direct service and intervention in person, by phone, or through electronic media The person in this position attends staff meetings as needed to ensure continuity of care, participates in other meetings as needed, establishes and maintains positive work relationships, engages fully as a member of the team, proactively demonstrates constructive conflict resolution skills and employs helpful self-care tools that recognize and safely attend to issues of secondary traumatization. All work is performed with the goal and intention of maintaining a trauma informed, trauma sensitive, and recovery-oriented framework. Requirements: Passion for helping others Associate degree or higher Proficiency with technology Must be able to successfully pass a criminal background check Driver’s license and a vehicle No experience necessary – we provide full training! Location: Portland, ME (Cumberland County) In-office and community work with some potential for remote work Schedule: Full-time, 40 hours/week Some evenings and weekends required Why Join Us? Trauma-informed and recovery-oriented framework Supportive team environment Comprehensive training and ongoing support Direct impact on the community and individuals in crisis Qualifications: An Associate’s Degree and two years of relevant experience is required. Relevant experience is identified as follows: work performed in a behavioral health or human services setting, can also be as a paid volunteer or as a student/intern and includes crisis work, child protective services, warm line volunteer, residential care, case management, special education or work with people with developmental disabilities. One year of relevant experience is defined as; the equivalent of 1,200 hours of work, volunteerism, or internship or a combination of these areas. An Associate’s or Bachelor’s degree in education, psychology, human development, social sciences, Health/Human Services, Social Work, or Law Enforcement and two to three years of relevant experience is preferred. MHRT/CSP certification or the ability to obtain MHRT/CSP certification within 30 days of employment (on-site training is provided) is required. Technical literacy- electronic documentation, solid oral and written communication skills and strong organizational skills, and flexible schedule are required. Demonstrated competence with critical thinking especially as it relates to assessing information, ethical decision making, and problem solving is required. Technical literacy, knowledge of DSM-V, solid oral and written communication, strong organizational skills preferred. Must demonstrate ability to work across differing systems, within a team framework, which encompass different rules, governing policies and leadership styles across cultural perspectives. Must be able to demonstrate a belief that recovery is possible and maintain agency perspectives of recovery and treatment that is guided by the needs of the client. Flexible schedule is required. Demonstrated computer proficiency in Microsoft Office, E-mail, and the Internet required. Must be able to successfully pass a criminal background, child protective service check & sex offender check. Must not be on the state or federal suspension and disbarment list. Normal office conditions such as sitting, with occasional standing, walking, reaching, stooping, bending, kneeling, crouching, typing and lifting up to 10 pounds. Driving may be necessary to attend meetings and trainings and for the occasional need to meet with clients offsite and within the program service area. This may include transportation of clients or driving to agency location to complete work. A good driving record is required. Apply today to make a difference! Benefits: Our benefits include but are not limited to: (offered to full-time and part-time employees) Generous paid time off accrual 9 paid holidays per calendar year and up to 3 floating holidays per calendar year Excellent medical benefits at very reasonable cost Dental and Vision insurance options Agency paid basic life insurance and STD & LTD disability insurances 403(b) retirement with a generous agency match (all employees are eligible) Tuition Reimbursement – offered once per year through an application process The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program. To learn more about our benefits please visit, Who we are… The Opportunity Alliance is “Helping People Reach for a Brighter Future”. Mission: The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities. The Opportunity Alliance (TOA) is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine. With over 50 years of experience, TOA draws from a comprehensive set of programs which address issues such as mental health, substance use, homelessness, lack of basic needs, and access to community supports. Through an extensive array of services, TOA provides opportunities for individuals to stabilize fragile situations and then works with them to achieve self-sufficiency. TOA is client-focused with extensive experience working with diverse client populations. TOA programming includes four key sectors of service: Mental Health & Wellness Community Building Family & Early Childhood Education Economic Resources ____________________________________________________________ If you are viewing this posting on a third-party site, please visit our website at to apply. Please submit a cover letter and resume along with your application. Thank you! To build better lives and stronger communities across Maine, The Opportunity Alliance supports people with the programs and resources they need to improve their health, safety, and stability. The Opportunity Alliance envisions a community in which all people in Maine have access to high-quality childcare and early childhood education programs, safe and stable housing, effective and compassionate mental health and substance use treatment, and basic needs supports. Why Work for TOA Employee Testimonials Explore our Benefits For general inquiries: View email address on click.appcast.io Administrative Office: 50 Lydia Lane South Portland, ME 04106