Process Operations Manager

Responsibilities Job Description Summary The Process Operations Manager will report to the Plant Director. They are responsible for ensuring the efficiency, effectiveness, and quality of operations while managing resources, improving processes, and implementing strategies for continuous improvement. This position will analyze workflows, identify bottlenecks, streamline processes, and ensure compliance with industry regulations and company standards. In addition, the Process Operations Manager collaborates with cross‑functional teams to meet performance goals and targets, all while ensuring cost‑effectiveness, safety, and a high level of customer satisfaction. Essential Duties and Responsibilities Ensure compliance with local, state and federal food safety guidelines, GMP’s and PMO requirements for facility Participate in plant QA Systems (SQMS Key Element supporter) and HSE systems Ensure that quality issues are reported to management Responsible for development, administration, and communication of team scorecards in collaboration with operating teams Coordinate skill set training as appropriate for the operating teams Ensure that quality issues are reported to management immediately Accountable for meeting production goals set during the shift schedule Act as liaison between hourly technicians and operations manager Accountable for the proper receiving, processing, and packaging of products, including any and all documentation Direct and report the usage of packaging materials, raw milk, sugar, soybean oil, and other minor ingredients and make recommendations to reduce variances Work closely with Packaging Manager & Logistics Manager to lock in production schedules Control cost and minimize loss related to material consumption, including all packaging materials Ensure all production PM’s scheduled are completed effectively by deadline Utilize SQMS tools to ensure facility goals are attained (root cause analysis, autonomous maintenance, confined space, etc.) Lead and communicate troubleshooting efforts between all departments when issues arise Interpret and ensure consistent application of organizational policies and safety regulations with Operations department Work with operating teams to identify and drive out production losses and improve throughout Food Safety Responsibilities Perform other duties as required and assigned Qualifications Qualifications and Competencies College Degree – Bachelor’s in Mechanical Engineering/Food Science preferred 5+ years of experience in process management, operations management, or a related field 3+ years of experience in a leadership or managerial role Strong understanding of process optimization techniques (e.g., Lean, Six Sigma, Kaizen) Excellent knowledge of production systems, quality control, and operational processes Proven ability to lead and motivate teams, fostering a culture of collaboration and continuous improvement Strong communication skills, both verbal and written, with the ability to present ideas clearly to stakeholders at all levels Demonstrated ability to work a problem from problem statement development through root cause identification and systemic corrective action implementation Apply and teach general manufacturing processes and practices to the team; experience in manufacturing processes preferred, with dairy industry focus Understand how the milk processing line operates and its key components Understand and can apply sanitation practices and procedures in accordance to PMO and internal policies; operate the computer‑based control system for CIP procedures Able to continually focus on multiple tasks at hand and prioritize to meet the needs of the day Able to work all required shifts #J-18808-Ljbffr