Lead Technical Program Manager - Organizational Change Management

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment. As a Lead Technical Program Manager within the Global Technology - Infrastructure Platforms team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. Job responsibilities Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions Design, implement, and embed innovative change management strategies and frameworks that align with our vision, business priorities, and the needs of a diverse, global workforce Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum Promotes reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards Partner with senior leaders (leadership teams, CIO-2 leaders, Executive Directors, People Managers) to ignite their passion, build their change leadership capabilities, and empower them to drive transformation at scale Create dynamic spaces for leaders and teams to connect, collaborate, and learn. Run workshops, working groups, and interventions that drive engagement, innovation, and adoption Champion horizontal, customer-focused teams and product-centric operating models, facilitating the adoption of new principles, behaviors, and mindsets across the organization Assess readiness, implement maturity models, and deliver targeted interventions to elevate our organizational effectiveness Navigate ambiguity with confidence, and identify challenges and opportunities to deliver creative and actionable solutions that move us forward Lead the journey of change for 6,000+ employees—ensuring everyone is engaged, accountable, and energized to contribute to our transformation Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in organizational change / technical program management, leading complex projects and programs in a large organization Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients Skilled in designing and leading workshops, working groups, and interventions that spark engagement and action Deep experience leading large-scale change and transformation in complex, global organizations Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on-demand access to shared pools of applications and services Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations Ability to think at large-enterprise scope level, connect the dots, and design innovative solutions that drive real impact Understand how to inspire and enable senior leaders to be visible, active champions of change Outstanding verbal and written communication skills; able to engage, influence, and inspire at all levels Commitment to diversity, opportunity, and inclusion and able to connect and collaborate across cultures and teams Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities Preferred qualifications, capabilities, and skills Certification in Project Management (PMP), SAFe Program Consultant (SPC), Certified Change Management Professional (CCMP), etc. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans