Customer Support Representative

Customer Support Agent Help people pay smarter for their prescriptions! This position will transition to remote work after successfully completing the required onsite training and nesting period! First 2 Weeks: ONSITE REQUIRED All new hires must be available to report onsite for 2 full weeks of training and nesting at: 111 Roberts Rd, Suite 400 Grindstone, PA 15442 Training Details Start Date: September 21, 2026 Schedule: MondayFriday Hours: 9:00 a.m. 5:30 p.m. EST (subject to change) After 2 Weeks: WORK FROM HOME! Once you have successfully completed the 2-week onsite training and nesting period, you will transition to working remotely from home! Please Note: You must be able to report to our Grindstone, PA location for the entire 2-week training/nesting period in order to be considered for this opportunity. Schedule flexibility preferred: Post-training schedules may include evening and weekend shifts. Looking for a role where you can make a real impact, talk to people all day (in a good way!), and build experience in healthcare and customer support? Help participants navigate a brand-new CMS program designed to make prescription costs more manageable. Help participants spread their prescription drug costs into manageable monthly payments instead of paying all at once utilizing a new program! Fully compliant program support Ledger-based accounting to track participant activity Seamless system integrations Omnichannel participant support Easy opt-in/opt-out enrollment And you get to be the friendly voice that makes it all make sense. What you'll be doing As a support agent, you'll manage both inbound and outbound calls (about 6070 inbound calls per day), helping participants with: Elections and enrollment Payment processing questions General prescription payment plan support Online account assistance Updating member information Who we're looking for Friendly, confident, and professional on the phone Goal-driven and detail-oriented Comfortable multitasking (talking + typing = no problem!) Able to follow client and company guidelines precisely Familiar with HIPAA (nice to have, not required we'll train!) Bilingual candidates strongly encouraged to apply fluency in a second language is a significant plus Available for evening and weekend shifts post-training Experience that transfers well Contact centers Healthcare Hospitality Retail Food service If you've ever handled customers under pressure you're already ahead! Preferred qualifications Type at least 20 WPM Communicate clearly and confidently Think on your feet and stay calm under pressure Bring positive energy and a problem-solving mindset Bilingual or multilingual proficiency is a PLUS Flexibility to work evenings and weekends as scheduled How to succeed in this role Clear communication and accurate account notes Proper caller verification before discussing details A helpful, patient, and solutions-focused approach Consistent adherence to HIPAA and call standards Why you'll love it here You'll be part of a team that's launching something new, helping people afford essential medications, and growing valuable healthcare experience all while sharpening your customer service skills. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EEO Statement: ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.