Scheduler - Sr. Customer Service Rep

Patient Access Liaison II

Serves as primary point of contact for access to client academic medical centers and client Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquiries and refers other inquiries to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed.

Must haves: Please note that simply adding "Call Center Environment" to the job title or as a skill on the resume does not count as actual experience. We need job seekers who TRUTLY have hands-on call center experience. Candidates with experience supporting medical specialties such as Endocrinology, GI/Liver, Infectious Disease, Nephrology, Pulmonary, or Rheumatology are highly preferred. While this background is a strong plus, it is not required. This pod has a learning curve, so we are primarily looking for someone who is a quick learner, adaptable, and ready to take on new challenges.

High School Diploma Minimum two (2) years of experience working in a CALL CENTER, customer service, and Healthcare department/ environment. Demonstrated interpersonal skills. Ability to multitask. Excellent verbal and written communication skills.

Preferred: Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant. Associate or bachelor's degree in healthcare, business or operations field strongly preferred.