Associate Staff Engineer - Operations Manager

Associate Staff Engineer - Operations Manager Full-time, Remote USA. Role Overview Oversee end-to-end content production workflow across clinical editorial review, QA, release deployment. Maintain operational cadence across product, clinical content, and engineering, including content release calendars and cross‑functional stand‑ups. Define, instrument, and report on product operations. Key Performance Indicators Content freshness rates Release velocity Defect escape rates SLA compliance by content type Accurate process documentation in Jira and Confluence Responsibilities Act as primary escalation point for content quality issues and production blockers; facilitate root‑cause analysis and drive corrective action. Partner with clinical pharmacists and medical editors to triage incoming content change requests, prioritize against clinical impact, and route appropriately. Support product launches by coordinating go/no-go readiness across content completeness, QA sign-off, and regulatory review checklists. Identify and eliminate operational bottlenecks; lead continuous improvement initiatives that reduce time-to-publish without sacrificing clinical accuracy. Serve as the voice of operational reality in product roadmap discussions, translating content team capacity into realistic delivery commitments. Qualifications 5+ years of experience in product operations, program management, or content operations. At least 2 years of experience in healthcare, clinical content, or regulated industries. Demonstrated ability to design and document operational workflows for cross‑functional teams. Experience owning project management tooling and building processes that other teams actually use. Data‑driven approach to operations. Comfortable defining metrics, building dashboards, and presenting insights to leadership. Strong written communication; ability to translate clinical and technical complexity into operational clarity. Experience with Atlassian solutions (Jira, Confluence). Nice to have: background in pharmacy, clinical informatics, health information management, or life sciences. Familiarity with drug reference content (FDA labeling, USP monographs, clinical guidelines). Experience operating within an FDA‑regulated or HIPAA‑governed product environment. Knowledge of HL7 FHIR, EHR integrations, or clinical data interoperability standards. Prior work at a clinical content publisher, pharmacy benefits company, or health IT vendor. Experience with agile product delivery and working alongside software engineering teams. Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status. #J-18808-Ljbffr Nagarro