Technical Support Specialist
$22 - $30 per hourInsight Global
Location: Hybrid in Kansas City 3 days a week in Lenexa, Kansas Duration: 6-month contract Pay Rate: $22/hr to $30/hr Must Haves 1-2 years of software support/help desk experience POS support experience Experience using ticketing systems Strong problem‑solving and troubleshooting skills Must be comfortable speaking with external users via phone Ability to work independently as well as collaborate with a team Day-to-Day Insight Global is seeking a Tier I Support Specialist to work for one of our customers in the Lenexa, KS area. This person can sit fully remotely for this 6‑month contract. This Support Tech is joining the team to help two other members with a specific product line. They will be responsible for resolving anywhere from 5‑20 cases a day. They will use proprietary software and address issues via phone, Client Portal, email, etc. Then they will review the information, define the problem, and elevate or track accordingly. They will be editing, implementing, and verifying fixes in the CMS. #J-18808-Ljbffr Insight Global
Vacancy posted 12 hours ago
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