Service Agent

Service Agent

Evolution Mechanical and Controls is a mechanical services company built on delivering reliable, high-quality service and an outstanding customer experience to the commercial customers who depend on us. As part of the Modigent family of companies, we combine local, hands-on expertise with the resources and stability of a larger organization. We're growing our service team and looking for an organized, customer-focused Service Agent who takes ownership of the time-and-material process from first call to final invoice.

The Service Agent owns the day-to-day service coordination process from receiving the initial service request through dispatch, purchasing, job review, and billing. You'll be the customer's main point of contact throughout their service call, and a key connector between customers, technicians, Service Managers, and the Account Manager/Estimator team. This role is a great fit for someone who enjoys taking ownership, can make sound, independent decisions in a fast-paced environment, and takes pride in keeping the customer informed and well cared for at every step.

Serve as the primary point of contact for incoming service requests, triaging and prioritizing based on urgency. Set up new customers and properties in our field service management system. Create and dispatch service jobs, coordinating technician assignments with the Service Manager. Issue purchase orders to technicians and vendors. Fulfill purchase orders and track receipts within our field service management system. Coordinate scheduling and return visits with customers and technicians. Review completed jobs for accuracy and completeness before billing. Route jobs for manager review or escalate to the quoting team when needed. Review and bill completed jobs in our field service management system, ensuring accurate, timely, and customer-friendly invoicing. Serve as a steady, responsive point of contact for customers, technicians, and the broader service team. Support the service team with other duties as needed, always with the customer experience in mind.

A genuine passion for customer service and creating a positive experience for everyone you interact with. Prior experience in service coordination, dispatch, or a similar operations role experience as a Service Agent Assistant or in a comparable support role is a plus. Comfort making independent decisions and exercising sound judgment in a fast-paced environment. Comfort learning and navigating field service management, CRM, or ERP-adjacent software. Experience with field service management, AP automation, or expense management software is a plus, but not required we'll train the right person. Strong phone and written communication skills, with a warm, professional customer service approach. Excellent organizational skills and attention to detail. Ability to manage multiple priorities in a fast-paced environment without losing sight of the customer. A proactive, team-oriented attitude. Experience with invoicing, purchase orders, or billing is a plus, but not required.

Be part of a growing, established company backed by Modigent, with room to grow as we expand. Collaborative, supportive team environment. Opportunity to develop skills across service coordination, purchasing, and billing. Defined career paths, with opportunities for advancement as you build your experience with the company. 401(k) retirement plan to help you save and plan for the future. Comprehensive health, dental, and vision insurance coverage. 80 hours of paid time off (PTO) per year to rest, recharge, and handle life outside of work.