Enrollment and Records Adviser

Enrollment And Records Adviser

Under the supervision of the Senior Adviser, the Enrollment and Records Adviser works on Registrar operational and/or procedural assignments that require the exercise of considerable discretion and independent judgment. The incumbent understands the implications of work and makes recommendations for solutions. Determines methods and procedures on new assignments. The Enrollment and Records Adviser provides student specific information in a timely manner about enrollment, grades, and other pertinent student record information. The incumbent processes various enrollment, graduation, and other records related requests. The incumbent processes, files, and maintains transcripts and other student records and applies professional Registrar student service based concepts to student record functions. The incumbent also provides information and enforcement of institutional, state, and federal policies, procedures and regulations.

Budgeted Salary: $61,345.44 - $65,563.20/Annually. Salary commensurate with skills, qualifications and experience. Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount. Benefits Level Eligibility: Full benefits Schedule Information: Full-time, Fixed Percentage of Time: 100%, 40 Hours per Week Days of the Week: Mon-Fri Shift Includes: Day Employee Classification: Career appointment Job End Date: None Work Location: UC Santa Cruz Main Campus (hybrid possibility in future; see note above) Union Representation: SV Union Job Code Classification: REGISTRAR SPEC 2 SV (005136) Travel: Never or Rarely

Job Duties

• 20% - Enrollment
• 20% - Records Maintenance
• 20% - Transcripts
• 15% - Graduation
• 15% - Evaluations
• 10% - Support Services

Required Qualifications

• High school diploma or equivalent experience.
• Knowledge in administrative procedures.
• Knowledge of common University-specific computer application programs and productivity software, with processes including word processing, spreadsheet and database applications.
• Knowledge of University policies, processes, and procedures and of Federal and California laws pertaining to the privacy rights of students and access to student information.
• Knowledge of policies, regulations, and practices with student records services.
• Experience using complex databases.
• Excellent verbal communication and active listening skills.
• Excellent customer service orientation skills.
• Great written communication skills.
• Demonstrated problem identification and critical thinking skills.
• Demonstrated interpersonal and work leadership skills to provide guidance to other nonexempt personnel.
• Demonstrated organizational and multitasking skills with the ability to prioritize work and meet deadlines.
• Ability to work with people from diverse cultures and apply working knowledge of policies to individual situations in a diverse learning community.

Preferred Qualifications

• Bachelor's degree in related area and / or equivalent experience / training.
• Knowledge of specialized registrar core functions (e.g., degree requirements, special enrollment, veterans' benefits, and residency).
• Knowledge of Oracle/PeopleSoft Campus Solutions system, as well as other student-based computing environments.
• Knowledge of languages other than English, both written and oral.
• Demonstrated experience working with veteran, international; Lesbian, Gay, Bisexual, Transgender, Queer (LGBTQ); African American; Indigenous American; undocumented; and/or disabled student populations.
• Ability to establish and maintain cooperative relationships with campus departments.