Showroom Sales Consultant

Job Description

Job Description

Description:

Company Overview:

The Plimpton & Hills Showroom provides customers with a high-quality, hands-on experience featuring a wide selection of kitchen and bath products, fixtures, and accessories from leading manufacturers. Our showroom is designed to serve homeowners, contractors, designers, and builders by offering expert guidance, product knowledge, and personalized service to help customers select the right products for their projects. The showroom team focuses on delivering a professional, customer-focused experience while showcasing the latest styles, technologies, and trends in plumbing fixtures and home design. As part of Plimpton & Hills Corporation, the showroom plays an important role in supporting both retail and contractor business by combining product expertise with exceptional customer service. 

Position Purpose:

To deliver an outstanding customer experience for Waterware Showroom and Plimpton & Hills customers, both in person and by phone, through expert product knowledge, attentive service, and the ability to anticipate and meet customer needs. This is a full-time position based at our Great Barrington Showroom. 

Essential Functions:  

• Guide homeowners through the process of their bathroom or kitchen renovation with design assistance, product selection and purchase
• Work with designers, architects, builders, plumbers and contractors through the project cycle
• Determine customer needs and potential for additional sales through suggestion of related products which will enhance their experience
• Proactively seek opportunities to obtain new customers and introduce them to the products and services that best match their needs
• Continuously expand product knowledge in order to best service the customer 
• Determine product sale price in accordance with company procedure as well as address questions about product availability 
• Keep pricing lists and structures confidential
• Teach customers about product features and benefits
• Continuously obtain information about new products, pricing changes and discontinued products
• Maintain a clean, attractive, and organized showroom appearance to enhance sales 
• Make sure all product catalogs are up-to-date 
• Apply active listening skills; paying attention to what customers are saying, being sure to understand their needs and asking appropriate questions in order to best enhance their purchasing experience
• Achieve set goals and objectives as well as consistently strive to exceed sales performance goals
• Other duties as required

Compensation and Benefits:

• Competitive hourly rate commensurate with experience.
• Eligible to participate in the company’s comprehensive benefits package, which includes medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and paid holidays.
• Opportunities for professional development and growth.
• Additional commission opportunities available. 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Experience, Education & Skills:

• Sales experience in kitchen/bath and/or design required 
• Ability to communicate clearly and effectively; verbally and written
• Familiarity with industry’s trends
• Result driven and customer focused 
• High School diploma required; Associates degree in design preferred

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.